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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 273 Showing 5,441-5,460 of 9,590 reviews
  • Rated 5 out of 5 stars

    Very good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are a member leave I think you paid $200 and you can get like services I got my radio install I got my TV calibrated for only 50 bucks is pretty good service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are so friendly and use covers on their shoes to protect your home! We had them to tweek the speaker system and they were very knowledgeable and made sure it was adjusted to my like!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jonah your tech did a very good job and was knowledgeable in doing his job. And he answer all our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job Total Tech Support Team!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech did a great job reconnecting my security cameras. Very knowledgeable & answered all my questions.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great tune up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Squad person done a great job quickly and politely

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad helped me change the cabel tv and dvd

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent fixed the problem right away, very happy with the service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad workers knew what they were talking about. Clearly explained the problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV troubleshooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech corrected the problem very quickly. He was courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad representative installed my Router.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Representative was great. Set up my wi-go & checked to make sure all was working with my computers & TV. Great technician.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad troubleshooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent helped me troubleshoot some set up issues with connectivity to my cable stations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    reprogramed our Sony soundbar in a very short time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surround sound linked to TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phillip S solved the problems I was having. He is an expert for sure

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and efficient service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Resolved my TV headphone issue quickly. Explained issue and what was wrong with setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Trouble Shoot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding work in trouble shooting our TV. Excellent customer service as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fixed my tv/cable connection. Friendly, courteous, and knowledgeable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV not working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WiFi was not correct and could not be put in to operation. It is now operational. but I am not able to get it working. Need your help!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Done right and done fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a GREAT job of mounting and installing my 85" Sony TV

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech came to hook up new TV, properly. In and out in 15 minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad tech support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our issue was resolved by well trained and courteous technicians.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trouble shooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The issues that was having was handled in a professional and timely manner !

    I would recommend this to a friend
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