Customer Ratings & Reviews

The squad was knowledgeable, professional, and accomplished what I needed and more

They did a great job! Many thanks! I enjoy Total Tech.

They were very helpful we needed technical help and they were very patient with us

The agents were professionals and know what they were doing I appreciate them thanks

I was very satisfied with the technicians who installed my TV

The installation guy was very professional and really new what he was doing

Geek Squad is the best. Very attentive to all my electronic needs.

Great service, on time and fixed it the first time.

Security cameras and doorbell. Cody Smith was great

Excellent work at determining the problem in a very short time

The agent understood my question about a Microsoft subscription (which I did not have), and resolved it.

I canceled the service call because the problem corrected itself without any intervention. Thanks.

The Service Tech was great. The way you have changed the way a customer is invoiced and a payment is made stinks, change it.

A very technically informed and helpful group. They clearly focus on customer satisfaction

Best Buy use to have the best service around, now it seems to be very complicated. I loved BB and always bought everything with you. Our tv has been very complicated to purchase and setup with you and we had to go with a new person ..

They gave good honest help for a fair price. They want you to be happy with your purchase and if your not they help you get something different that fit your wants and needs.

The agents know what they are doing. They are timely.

request for change was excellent. On-time with a big smile.

Restored audio sound for sound bar interface with TV system

Issues with soundbar losing connection. Geek Squad ran some diagnostics and found that there is a problem with the soundbar itself. Tech said he would call us back that day to set up an appointment to bring us new soundbar to connect and take the one we had back. Its been 2 weeks now and haven't heard back. I have left 2 messages and no return call. So making a trip to Best Buy tomorrow to exchange soundbar. The purchase of this soundbar has been a real hassle! Since we have bought this we have had 2 appointments the tech was a no show or no call and now this on the 3rd appointment. Very disappointing! I have spent alot of money at Best Buy over the last year. Wish my total tech membership was working out better for me.