4th of July SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 277 Showing 5,521-5,540 of 9,590 reviews
  • Rated 5 out of 5 stars

    Solved my problem.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents helped me navigate what I want to find on my TV and answered all my questions. Very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv repair

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tec guy found my problem and took me thru the remedy step by step . Problem solved !!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony Audio system.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my new sound bar. They also explained how to get the best sound from my system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my RING bell.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, knowledgeable andwork well together.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Issue connecting Bose to tv

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient and resolved the issue. Came in on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV troubleshooting

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech corrected the problem very quickly. He was courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek tech was very professional and a pleasure

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great experience. The home theatre is doing well with the audio. However the tv speaker icon has popped up a couple of time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed a new brain in my tv.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My agent went above and beyond to try to fix my issue and worked with my schedule

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician arrived on time and provided the help I needed to make the decision

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my Tokyo very fast.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent help me install Roku very fast and I am very with it because I can watch it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JEREMY

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DID NOT HAVE TO LEAVE HOME, KNOWLEDGABLE AND PATIENT

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Problem Solving!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great problem solving on hiding the cords, setting up wireless head phones and coaching on use of the TV Magic Remote!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar Adjustment

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents adjusted my Soundbar and now it works better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician is knowledgeable and resolved the problem quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshooting my TV was fixed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional excellent service, prompt, and on time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The technician came out to fix a Tv sound problem.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was outstanding in his ability to fix the issue with the TV and Sound Bar; also answered several questions for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is the best. Very attentive to all my electronic needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad does fantastic work.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent got all tv’s working properly and thoroughly explained all the details.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Very helpful, patient, & responsive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Staff Support

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was so happy working with the geek squad. They knew what they were doing, were friendly and quick. We found them to be extremely helpful.

    I would recommend this to a friend