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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 279 Showing 5,561-5,580 of 9,590 reviews
  • Rated 5 out of 5 stars

    Geek squad is awesome.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Explained that whole configuration of my tv and router/modem and restored my Ring.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Explained DVD player operation problems.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fixed the problem quickly. Happy with results. xxxxxxxxxxxxxxxxxxx

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional and helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an awesome job! Got all working with no problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    security camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents reconnected my security camera and got it working again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech that came to my house was on time and very polite and above all was very knowledgeable and solved my problem with in a short period of time.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Work not done.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had requested someone to connect the ethernet wires to be connected to my tv box. The guy who came said i need computer technician He said he will create service call for that. Never heard from anyone.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad repaired my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was prompt and showed me how to use the “Help” feature on my remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did an excellent job in mounting our tv - very friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installed tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they did a great job Carson was very informative and did a great install

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is Great. Worth the price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service! They came on time and worked hard to get the job done right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad tune up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The waiting period was worth it. My agent understood my problem & tuned up my PC in a short time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    all work done in a most perfectly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    thay installed indoor TV antenna ,repaired a doorbell. checked out security cam. 5 star work !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixing home theater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents troubleshot and repaired Sonos settings. It was a difficult problem that they figured out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We are grateful for continued good service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job! Many thanks! I enjoy Total Tech.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was GREAT!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you Geek Squad for helping me figure out my new TV! Awesome service! Right on time, too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad to the rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad called before coming out, when he arrived, he was very professional and tentative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remote control not working.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and on time. Resolved my remote control issue in minutes. Would use again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    customer service is excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    request for change was excellent. On-time with a big smile.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TOP NOTCH SERVICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE AGENT SET UP MY REMOTE EYE FOR MY TV, HE DID AN EXCELLENT JOB

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad performed audio system trouble shooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Restored audio sound for sound bar interface with TV system

    I would recommend this to a friend