Customer Ratings & Reviews

Agent troubleshot the issue and resolved it and offered advice on how to resolve future issues. However, the follow through email never happened.

The tech (Sue?) who troubleshot my new TV connections was really helpful. Called to let me know when she would be there and arrived a little early ;-) Did a great job explaining. Very helpful and she called back later to make sure things were ok. Very pleased with her performance.

Leopold Whylie was the agent who sold and installed the TV. He could not have been more competent in his job, more congenial, or more helpful. In short, Leopold was a star.

Geek squad pinpointed the issue we were having with the tv flickering. It turns out that the Hisense TV only flickered when we switched to the input of the Old Directv Box. No flickering on any of the apps pre-installed on the Hisense TV and no flickering with Xfinity cable box. Geeksquad swapped cable of Xfinity and Directv and symptoms remained, flickering only occurs when choosing any input that the Old DirectV box was plugged into. Remove Directv and all flickering stops. We have to reach out to Directv to get an updated cable/dish box.

The geek Squad came. They were friendly and solved the problem. I have surround sound with lots of wires. It was not working and the Geek Squad fixed it. I am very grateful. I am glad that I have this service.

The Geek Squad Team you sent twice to troubleshoot my home theatre were punctual and incredibly knowledgeable and professional.

the technician found the issue, discussed how he was going to correct the issue and corrected it to our satisfaction.

Sean Kruse (Geek SQ agent) quickly made all the adjustments on my TV which more then fixed my problems that let me just me remote for all adjustments I need to make to provided excellent viewing of my TV 24 hours a day. I now view a great pic all day and night. Great job.

So helpful in fixing what the third party who was hired out to install the tv did. Jacob was friendly, prompt and efficient. He knew exactly what to do to get the wall install perfect.

My saga about buying a new TV & sound bar is a long one. I purchased both on Oct, 4 & they did not work properly until Dec. 28th. The picture & sound were out of sync for that long. I made& received many calls to & from Best Buy & a few techs from the Geel Squad came to my house to fix. But nothing worked until Lee Hopper, Field Mgr (ASM) of the Phoenix Metro Area called, listened to my problems. I’m sure there’s a thick file on me in the system. Lee sent Andrew Wing, tech Agent to my house & he really understood, saw & heard it problems & fixed it. One issue remained but he’d given me his phone number & he returned the following day & totally FIXED everything, Give these 2 men a promotion, a raise, a bonus & a bunch of stock!!

The technician knew what to do to fix my Denon Reciever . He was very knowledgeable about the product, very nice. I would like to have him back to my home when any of my electronics stop working.

The technicians went over my system and adjusted some things. Got it up and running again! They were very nice, thorough and explained what they were doing. Great service!

My ring camera would not reset/work - the Geek Squad can fix just about any electronic home device and this visit was no exception.

Clean, fast, and friendly service. We would highly recommend the Geek squad for any electronic repairs. Our TV picture is Sharpe and is like new again!

The technician was very diligent, trying to fix my issue and when he was finished, he helped me pick out a new one which I will purchase from Best Buy as soon as it’s on sale

I’ve had issues with my sound system getting it to work correctly with my TV. Each time I called a rep would come out, get it working and within a day or two the TV which switch it back to the tv sound. Today two Geek Squad members came out and reset the whole system and it’s now working correctly. I’m so thankful that I bought the Total Membership when I purchased all my appliances, new TV and the new sound system. All the techs I’ve had out have been extremely helpful and nice.

Daniel answered questions clearly and was very helpful. Casey was not very helpful. He acted defensive and put upon. This attitude didn't help us figure out how to adjust our universal remote which we bought at Best Buy. He told us we had a poor quality remote and hadn't taken good care of it so he couldn't do anything for us. We were basically asking how long remotes tend to last, whether there were directions on line to help us reassign the buttons uses, (Geek Squad did this for us when the t.v. was replaced.) he said that was impossible to do and had never happened. I was feeling angry by this time, my wife was feeling humiliated, and I believe Daniel was probably embarrassed though he never said anything.

Taylor did an awesome job troubleshooting and getting my home theater system working at its peak ability.

Addison provided most professional service in addressing the concern with our TV. The TV is now working perfectly. He has an engaging personality, is very skilled technically and is an outstanding representative of the Geek Squad.

Bree listened and then fixed the issues we had, while explaining what she was doing. She was also able to tweak some things on our TV, which made the picture much better. She was great.