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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 282 Showing 5,621-5,640 of 9,590 reviews
  • Rated 5 out of 5 stars

    TV issue reinstall software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Showed up on time, knew how to fix my issue quickly, friendly & personable. Nice job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wireless Again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent smoothly directed me through the process of reconnecting my wifi with my printer

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    dealing with complexity of our tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A Geek Squad member answered some questions about our tv satisfactorily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had problem with soundbar--replace with new one-nohassel

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad checked internet.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents cam and checked why my internet wasn't working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Evaluating my CATV reception

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent technician. Courteous, polite, knowledgeable and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was knowledgeable and friendly. Worked quickly and efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad Jack

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes very helpful completed the task at hand Would use again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad solved my problem quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got right to the heart of our problem and helped us resolve it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tech support!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent tech support. Knowledgeable, professional and timely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wasted no time!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed phono pre amp to my home theater. also connected FM and AM stations

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed broken speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful, fixed the problem quickly and was helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Seth did great work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seth set up my surround sound and hooked up new T V.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    happy customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect.....................................................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surround Sound Troubleshooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Corrected the surround sound properly on my equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was excellent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was very personable, did a great job and made sure I was satisfied before he left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek squad is the answer to our technical problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent identified and fixed my problems. He was very knowledge and professional. He rocked!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommended!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are always on time ,very friendly and helpful we love this service thank you so very much!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always call the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your agent quickly discovered our sound problem and fixed it. He was very nice and on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Adam was patient with me and wonderful!!! Geek Squad is a great service.

    I would recommend this to a friend