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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 283 Showing 5,641-5,660 of 9,590 reviews
  • Rated 5 out of 5 stars

    Sound issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Problem was solved/ but came back 2 days later. Just going to get rid of the tv. Pretty agitated. But Geek Squad was good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted my tv perfectly. Friendly and on time. Great guys

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job setting up my TV and audio system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man did a great job setting up my TV and audio system!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Scheduled for computer set up and transfer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot evaluate yet, as scheduled the Geek Squad Tech to set up my computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rules

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents on time, courteous, thorough, and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great professional knowledgeable service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Luke did such an amazing job trouble shooting our speaker system. He was on time a great communicator. Not only got it working but gave us easy instructions to operate it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pro service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional service. On tome & kept mei formed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They stand by their warranty.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with their service and the tech support team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed MY TV EFFECTIVELY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent installed my TV and set it up efficiently and answered all my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    fixed TV's

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great service always from the geek squad!! very happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad replaced defective tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. On time ,courteous and advised me how to use tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Troubleshooting Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samantha was amazing. Nice to know they have talented people to come out to the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go geek squad! Nice job. Knowledgeable and helpfu

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took care of connection to my printers and did a great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service after install of two television sets.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos system installation and troubleshooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was very professional and patient. All my questions and concerns were addressed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Savant update

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seth the Technician was timely, professional and took the time to address all of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad troubleshot my soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two technicians were very friendly and found my soundbar had taken a power surge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality Work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was great, I like the help I receive from this department.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had Geek Squad at residence due to problems incurred with consistent network reception. They solved our problem and very satisfied with the results.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was very patient and understanding with my situation.

    I would recommend this to a friend