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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 284 Showing 5,661-5,680 of 9,590 reviews
  • Rated 5 out of 5 stars

    Stereo repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional. Did not try to sell me on something I didn't need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable, personable and fast. I’m very happy with experience. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad took care of my problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was able to correct all my problems and I as impressed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and helped resolve the problem. Would use again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and knowledgeable.He had my best interest in mind and I would highly recommend him .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mr. Thomas Kephart

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They done a very professional job. They was on time and very polite. Fine job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like a son/brother who helps you

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the total tech guys. They are efficient and kind

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly and competent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service. Provided fast comprehensive analysis in a courteous and professional manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice young men.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad got our stations back. A huge relief! Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home theater compatiblity issue solved!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mark did an excellent job of correcting my issue with my family room A/V receiver and my new TCL TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    trouble got me covered.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The troubleshooter knew what he was doing and help me out 100%.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and mike Wolverton well know with is knowledge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are always helpful and friendly..............

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Savant install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dante did a great job of set up our Savant remote and explaining the functions!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Much needed help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful and took there time to work on my home theater

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sevice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helped with our questions.jgfh hgx jhg fyjjh tyihf

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Once again,Branden from Geek Squad was outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Branden from Geek Squad went above and beyond to install our new tv's.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony Bravo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman was good, but they never Sony Company to come by to fix the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Fixed My Problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent successfully installed by receiver and trouble shot internet connection problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    homeowner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service!!!! On time and were very courteous and efficient.

    I would recommend this to a friend