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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 285 Showing 5,681-5,700 of 9,590 reviews
  • Rated 5 out of 5 stars

    Good Try!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was troubleshooting my TV. He tried everything possible, but was unable to solve the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad does good and fast work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sound bar replaced clean job well done geek squad is welcome in my house any time for repairs etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV system not working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome service from Mr Cazares. He figured out the problem very fast and was able to update everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Troubleshoot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent came, was well knowledgeable on how to fix the issue we had with the internet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Richie

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted my TV, and connected everything properly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alex was great! He had solved the problem within ten minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job trouble shooting my tv issue and getting me back on track

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad found solution to my problem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad fixed problem and instructed how to deal with it in future which led to discussion about new TV which I purchased shortly thereafter

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable and Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saul was on point! Very professional and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful assistance!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your technicians were patient, knowledgeable, pleasant and very helpful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad - always helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, knowledgeable and quickly fixed our problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trouble shoot successful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Technician successfully found our problem. Unfortunately, we had to purchase a new receiver, but at least he got to the bottom of the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fixed the problem came in time - wires going in to speakers are too flimsy - will keep a che l on them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squat came to Troubleshoot static with sonos arc

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These guys are great!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were timely, professional and quick to resolve our issues!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad fixed the power problem on my Samsung TV in less than 10 min

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT Technician!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very knowledgeable--answered all of our questions and was NICE!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mike & Matt did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super people that did a outstanding job. Thanks Mike & Matt

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wi fi routers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed wi fi routers. They were excellent and so kind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Guy knew what he was doing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was knowledgeable and professional. He arrived on time and did the work correctly.

    I would recommend this to a friend