Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Installation charge reimbursement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed my printer okay, but then charged me $100. He required this before he departed. I contacted Best Buy regarding the charge, and they are sending me a reimbursement check. These charges shouldn't have occurred because I am a Total Tech member.
No, I would not recommend this to a friendRated 5 out of 5 stars
Satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Satisfied with analysis given to me. Always a big help.
I would recommend this to a friendRated 5 out of 5 stars
Great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent was polite, respectful of home and finished quickly.
I would recommend this to a friendRated 5 out of 5 stars
Excellent, professional and patient !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad "fixed" my problem and was sooooo patient with ALL my question. They explained and demonstrated many "how to" issues AND drew a "chart" for my future reference!
I would recommend this to a friendRated 5 out of 5 stars
He was done quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent removed the old receiver and installed the new one. He also programmed the Harmon controller and receiver.
I would recommend this to a friendRated 5 out of 5 stars
He Resolved snd fix the problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He investigated and troubleshoot to see whats causing the problem
I would recommend this to a friendRated 5 out of 5 stars
Great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very professional and courteous. My needs were handled properly.
I would recommend this to a friendRated 5 out of 5 stars
Very efficient program update
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent helped with my change of Wi-Fi service connection to my tv
I would recommend this to a friendRated 5 out of 5 stars
Amazing Technicians
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent set up my surroundsound, and link all of my equipment
I would recommend this to a friendRated 5 out of 5 stars
Geek squad undersood the problems.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents identified the issue with my outdoor speakers.
I would recommend this to a friendRated 5 out of 5 stars
Hoiked up new tv quickly!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was hit by lightning. Hooked up back up tv during storm
I would recommend this to a friendRated 5 out of 5 stars
Fixed system after change in cable/internet provi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Jason came and corrected a problem with my integrated system
I would recommend this to a friendRated 5 out of 5 stars
they wirked in computer and printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great service. they were courteous, helpful and very professional
I would recommend this to a friendRated 5 out of 5 stars
GS fixed my remote to my sound bar very quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very professional and efficient!! Called first and was very nice.
I would recommend this to a friendRated 5 out of 5 stars
steve and derek were ontime and very helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.completely satisfied very professional will use in the future
I would recommend this to a friendRated 5 out of 5 stars
geek squad installed my tv nicely
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.everything went fine, the agent was helpful and nice
I would recommend this to a friendRated 5 out of 5 stars
What a great deal, Total Tech Support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is such a necessary product and I am so happy with it.
I would recommend this to a friendRated 5 out of 5 stars
Closed captioning problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent was very friendly and knowledgeable and fixed my closed captioning for me.
I would recommend this to a friendRated 5 out of 5 stars
Home theater compatiblity issue solved!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mark did an excellent job of correcting my issue with my family room A/V receiver and my new TCL TV
I would recommend this to a friendRated 5 out of 5 stars
Friendly and competent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great customer service. Provided fast comprehensive analysis in a courteous and professional manner.
I would recommend this to a friend