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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 294 Showing 5,861-5,880 of 9,590 reviews
  • Rated 5 out of 5 stars

    Geek squad rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had Geek Squad at residence due to problems incurred with consistent network reception. They solved our problem and very satisfied with the results.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad resolved our problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aric was able to resolve our audio problem. And we are grateful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Theater Projector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up an appointment to replace overhead projector in home theater with laser projector.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad people are pros

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great job by a very knowledgeable tech. I plan to use them again on my next project.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Zach was very professional and great rep for Best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was here a month ago or so but they we.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always welcome here and answered all my questions with pleasure

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    scheduled an appointment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    receptionist was very helpful and led me in the right direction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went great! Technicians knew what they were doing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad assisted with our home system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad were very professional and easy to communicate with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trouble shoot tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service very personable technicians problem solved

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    outstanding service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    eric has to be one of the best service people i have ever dealt with

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LUSA

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceptional prompt service. Took time to make sure every concern was addressed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox X connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent got my Xbox X connected and explain how to use. Very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time and very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was outstanding. Unfortatuly the wrong part was sent from Samsun

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad helped..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficult mounting problem done well. Didn’t connect VCS.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    surround

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was good and stuff like that there. You see 'n' stuff?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the rescue!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always they arrived on time. Very polite. Fixed my problem with no hassle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Picked the wrong one.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After checking all of the inputs they found no issues other than the sound system is not what I should have purchased.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Roku Ultra voice sync problem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Marco always does an excellent job for us. However, the voice/picture sync delay problem was not resolved. Only 1 out of 3 Roku Ultra devices has the problem. I fixed the problem myself by switching the Roku players.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    dash cam

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great service geek squad was easy to work with answered all my questions

    I would recommend this to a friend
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