4th of July SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 296 Showing 5,901-5,920 of 9,590 reviews
  • Rated 5 out of 5 stars

    Great service!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful service! They diagnosed the problem and corrected it quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solved problem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solved problem quickly and was very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was here a month ago or so but they we.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always welcome here and answered all my questions with pleasure

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer came and set up the tv I purchased and set up the speakers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV not installed yet.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young lady helping me was very knowledgeable and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my basement theater

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, very nice guys explaining very good the use of the equipment and good advice for what to buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad resolved my issues quickly & completely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent quickly corrected the issue with our sound system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad assisted with our home system

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad were very professional and easy to communicate with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great response.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The same tech who installed our wireless home theatre sound system took the call to assist us with trouble shooting. Our concerns were successfully resolved.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service He went the extra mile and was very courteous

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trouble shooting TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had some issues with the sound bar and these guys were fantastic!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He came, he saw, he left

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician showed up, fixed my problem, and left .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Problem solved by Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your agent was very helpful in solving the problem that was caused by Spectrum.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solved my problem QUICK

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent brought my soundbar back to life!! Very professional and polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    4k

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came out were on time and set up my surround sound quicky and expertly! I'm very pleased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Geek Squad follow-up support

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent helped us understand how to use our new home theater system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job !

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went great! Technicians knew what they were doing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Andy from Geek Squad was wonderful

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Andy groom Geek Squad came and set up our new tv and programmed our remote. He answered all our questions and was very knowledgeable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He is great! Called back the next day to check on things!

    I would recommend this to a friend