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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 299 Showing 5,961-5,980 of 9,590 reviews
  • Rated 5 out of 5 stars

    Easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though I consider myself Tech Savvy even after 2 dozen failed attempts I couldnt figure out the issue thats when Geeksquad really helped.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    home TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Problem with home entertainment center resolved. Volume was too low.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed my TV quickly and cleaned up the area.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service man was very nice and very pleasant and got the job done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very professional, great advice, great tech knowledge, very friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did very well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    See previously submitted survey. See previously su

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    The guy that won’t take back returns!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He would not take back my tv bracket. I have to take it back..I went into Best Buy and they did a pickup for me..because I ordered a different tv. Hope the same guy does not come out tommarow to install it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad solved long term TV/Cable problem fast!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a long term synchronization problem between our smart TV and the Cable reception. No one could find the cause. Geek Squad solved it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Need them to come back and it’ll be over a month!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was troubleshooting why my sound wasn’t coming out through the receiver. It worked that night and then quit again. I called to get someone out again and now I have to wait over a month for them to come back. Not happy at all.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were great, Very professional and knew hat they were doing. Great experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The guys were great!! Restored my confidence!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were really great, super polite and patient!! They fixed everything!! They restored my confidence in Geek Squad Total Support!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Philip Webb exemplifies the meaning of : Geek Squad. He is the best.....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv trouble shot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents discovered that my tv needed replacement

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad renewal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Personable and professional. Cheers! Made the process easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad to the rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech did a great job getting the TV to work. And they checked XBox as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer wasn’t working and problem was fixed in 15 minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad helped me with my install!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they were on time, very knowledgeable, and resolved my issue!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad agents get the job done real quick.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents Rodney and Carlos resolved my concerns in a quick and professional manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Trouble Shooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians were very knowledgeable and they arrived on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    4k

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came out were on time and set up my surround sound quicky and expertly! I'm very pleased

    I would recommend this to a friend
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