Customer Ratings & Reviews

The tech (Sue?) who troubleshot my new TV connections was really helpful. Called to let me know when she would be there and arrived a little early ;-) Did a great job explaining. Very helpful and she called back later to make sure things were ok. Very pleased with her performance.

Made sure all equipment was properly connected and managed to fix the sound problem with the TV.

Great Job, very friendly. Answered all my quesrions on how to operate when im out of town.. . Its awesome to control everything from my phone

Anthony and Jordan work well together and are very knowledgeable and efficient. Our TV problems were resolved quickly. Very impressive!

Sean Kruse (Geek SQ agent) quickly made all the adjustments on my TV which more then fixed my problems that let me just me remote for all adjustments I need to make to provided excellent viewing of my TV 24 hours a day. I now view a great pic all day and night. Great job.

The tech who came was very professional, very knowledgeable and very helpful. He solved our problems quickly and made sure we knew how to operate our equipment.

The agents reattached my rear speakers and subwoofer to my Sonos system and reactivated my internet on a TV. They were expert and extremely polite. Great guys!

All Geek Squad reps we have encountered have been excellent. This was no exception as they we knowledgeable, friendly and got the job done with no hassle.

Daniel answered questions clearly and was very helpful. Casey was not very helpful. He acted defensive and put upon. This attitude didn't help us figure out how to adjust our universal remote which we bought at Best Buy. He told us we had a poor quality remote and hadn't taken good care of it so he couldn't do anything for us. We were basically asking how long remotes tend to last, whether there were directions on line to help us reassign the buttons uses, (Geek Squad did this for us when the t.v. was replaced.) he said that was impossible to do and had never happened. I was feeling angry by this time, my wife was feeling humiliated, and I believe Daniel was probably embarrassed though he never said anything.

The technician showed up, Jonathan, was professional, polite, kind, and listened. You don’t find people like him often.!

The in-home technician was professional, diagnosed the issue, resolved it quickly and was very pleasant. The only reason the review isn’t rated five star has nothing to do with that technician. When I phoned the Geek Squad they were unable to troubleshoot my problem and scheduled an in-home technician. The solution to our issue was a simple reboot by disconnecting the cord, waiting 15 seconds and reconnecting. So I pay for a service that only succeeded in sending me a repair technician which I then paid for in top of the annual fee. Didn’t feel this was a great deal for me. Will have to rethink my annual membership.

Addison provided most professional service in addressing the concern with our TV. The TV is now working perfectly. He has an engaging personality, is very skilled technically and is an outstanding representative of the Geek Squad.

it has a sharp picture and the sound is good. Just don't like the legs on which it stands. Prefer a pedestal like the last LG tv I had. Not as easy to tilt

Jean, my tech rep., did a fantastic job troubleshooting my sound issue with my home theater system. Everything is now working fine, and he did it in 20 minutes.

The agents were able to quickly fix the problem I was having getting my 4k Digital Player working with my TV. It turned out to be a incorrectly connected cable. I never would have figured it out on my own.

The agents from geek squad fixed my tech issue quickly and were very professional. I have used the geek squad several times and they always deliver on their promises. If i could give 10 stars i would.

the technician got a problem with our smart TV reconnected and working perfectly in just a few minutes - explained what went wrong and what to do if it reoccurs - He was a total professional and so very polite when answering our questions

Everything works great. I know I can call them if I need them for any service. Love Best Buy and the geek squad.

Restored my faith in Best Buy!! Excellent interaction and information as the tech demo-ed two different models of Bose Home theater system surround sound speakers that went with my Bose sound bar and sub-woofer. Added significantly to the set ups delivery and overall performance, giving theater quality sound!! I was very pleased with the service. TY Best Buy!!

Everything went well. The guys were on time and very polite and patient with my elderly Mom Very much appreciated . I’ll be buying a new tv soon and will use the Geek Squad for set up