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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 301 Showing 6,001-6,020 of 9,590 reviews
  • Rated 5 out of 5 stars

    HOME VISIT TO CHECK EQUIPMENT

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY GOOD SERVICE AND GOOD FOLLOW-UP ! i CAN ALWAYS COUNT ON GEEK SQUAD

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service techs were efficient and got my issues solved.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad comes thru again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent helped get my husband’s head phones up and running

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my basement theater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, very nice guys explaining very good the use of the equipment and good advice for what to buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad troubleshooting was great and helped me find a solution to a few problems at my house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv and sterio connections

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    connected everything up and help me know how to operate everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Less than a half hour

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came over to update our tv.He showed us how to update on regular basis.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did a great job of installing our washing machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We ordered a new washing machine. Geek squad did a great job of installing the new one and hauling the old one away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent installed and tuned my a/v system in a timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    he knew I needed to exchange my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very knowledgeable tech. I was impressed with his acumen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad trouble shooting got my issues fixed !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great… figured out the problem very quickly..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service was great they helped me through the process and quickly resolved our problem.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Came out for our tv problem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wasn't able to help with our tv problem but did end up getting a new fridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I got my TV working well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were on time very helpful and very nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mark

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and courteous. Understood and immediately assisted

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    received support w/RING doorbell extremely pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    requested troubleshooting for RING doorbell system--appt made in timely manner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Home Run

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, terrific...Tech was top drawer. Geek Squad Agent hit a home run with bases loaded

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Brilliant color and crisp sounds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reviewed and adjusted TV color and sound, now all set for The Packers in the Super Bowl

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good stuff!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did good work, as always. Agents are friendly and helpful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents fixed my issue very quickly! Love them Geeks!!

    I would recommend this to a friend
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