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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 303 Showing 6,041-6,060 of 9,590 reviews
  • Rated 5 out of 5 stars

    Sound system adjustment....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound system was "tweeked" by the representative. We're more satisfied with it now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshoot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    he was able to fi troubleshoot the problem quickly and fix it in a short time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians were great, professional, no problems, good job !!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad comes thru again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent helped get my husband’s head phones up and running

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good stuff!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did good work, as always. Agents are friendly and helpful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv trouble shot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents discovered that my tv needed replacement

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome team....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The salesperson was GREAT!!!... Patient, well-groomed and completely knowledgable'

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service techs were efficient and got my issues solved.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did their usual good work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents fixed my problem and the sound system is working well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quickly fixed the wiring problem to get our 4K dis

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very please in the way the worked and knew what the other Geek Squad had done to our home entertainment system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent installed and tuned my a/v system in a timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Spencer & Calemte brought new tv and mounted help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spencer & Calemte came did some trouble shooting and we opted to get anew tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Joy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! Would not use any one else. Always on time and very efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Knowledge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    understand issue was resolved on time. Courteous, customer in mind

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed a DVD player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    set up DVD player and tried to connect second DVD carousel player but it will need repairs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad trouble shooting got my issues fixed !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great… figured out the problem very quickly..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents knew exactly what they were doing and got my home theater up and running.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tTook care of me 100% !!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the service and level of professionalism. would highly recommend Geek Squad to anyone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clean, knowledgeable, helpful. patient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reprogrammed router so that we Could watch streaming tv programming. Installed Roku unit. Instructed us in use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    issue fixed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fixed the issue. on time and good customer service

    I would recommend this to a friend