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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 306 Showing 6,101-6,120 of 9,590 reviews
  • Rated 5 out of 5 stars

    Knew it all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and very knowledgeable. Very nice as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed our surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents troubleshot our home surround sound system and got it working again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    T.V.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Work, Thanks you guys where in and out in no time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt diagnosis and repair! Very professional! Outstanding service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service by the geek plan love to opt in feature

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy was amazing, I forgot his name I think it was Daniel. So kind and determined to fix stuff

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hook -up all, tv, blue ray, fire stick, into one.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything done to the way , we wanted. The tech answers all question & was very helpful. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed full house entertainment syst

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    have been using and buying products from Best Buy for many years. Never a problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad replaces tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician removed the old tv and installed the new one quickly. All was good!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek sqaud help Denon receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents gave me some great tips for my system. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed a DVD player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    set up DVD player and tried to connect second DVD carousel player but it will need repairs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2 thumbs up!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick friendy service. Thank you so much! Really glad I signed up for Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Polite real nice person and quickly installed my T

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were Polite real nice person and quickly installed my TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    mr

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good.........................................................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don’t know yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are mounting it tomorrow so I cannot make a determination until then.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad know how saved the day!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My remote control problem was corrected in two minutes! Great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed tv quickly & efficiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent mounted tv & connected devices quickly & efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Patient and knowledgeable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were on time and took the time necessary to fix my problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Pleased with everything from start to finish!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good job I would recommend them to every one . They no what they are doing

    I would recommend this to a friend
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