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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 309 Showing 6,161-6,180 of 9,590 reviews
  • Rated 5 out of 5 stars

    Trouble shoot my wi do routers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent reviewed my work routers and found the problem to be my Samsung tablet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service and Tech was awesome. I am always happy with Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshooting my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top notch technician! On time, very knowledgeable, a pleasure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was excellent, we are very happy with the results.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our speakers for the surround sound system were not all working - the tech looked our system over and figured out the problem and fixed it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful Installation Process!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my television and asked me if this was the height I wanted before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Problem with our television

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We canceled this appointment since the problem corrected itself

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, on time and looked at visit as an opportunity versus a problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Pleased with everything from start to finish!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Problem resolved quickly and well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent appointment and well resolved. Very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very nice and knowledgeable. Will definitely use again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were professional and fixed our issues. Worth the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Problem code on computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent rebooted my computer to eliminate the problem code.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent discovered that the remote was the issue not the TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy installation of my products

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected all of my devices, without any problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshoot and repair was successful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tremendous job by technician to troubleshoot the issue

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar troubleshooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent agents with good advice and troubleshooting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    harmony remote needed updates, done efficiently thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek fix audio wall system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fixed the problem but next day not working correctly again. Cody was the tech person.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extended warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks to my extended warranty I am able to exchange my four year old TV for one that works

    I would recommend this to a friend