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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 310 Showing 6,181-6,200 of 9,590 reviews
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly on time knew what he was talking about

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fix my problems with my TV in my Sonos system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent went over my Sonos system and fix my TV settings and did a wonderful job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Make your appointment with Vernon Harris

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your Geek Squad guy -- Vernon Harris -- is GREAT !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is a fabulous service. the techs are extremely knowledgeable and friendly to boot

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service by Tech Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were thorough and patient in explaining the issue and helped me understand how to use TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful agent.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent helped us setting up our TV. He was willing to work with our remotes also.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every experience I have had with the Geek Squad has been fantastic!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted tv and programmed remote for tv, Roku , and extender

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Problem Solved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent technician, problem solved On time .and very thorough

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, on time and looked at visit as an opportunity versus a problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV repaired

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech, arrived early and troubled shot the problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Explained operation of New TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Checked my hookup and operation of controls and explained.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fix the remote and TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek guys who attended to my issue , were very proficient and precise

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad solved my problem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once again he was dead on in correcting a major problem!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got all my alexa's working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they did a great job and did it fast. Thanks for the fast work Jim

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did excellent fix quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    repaired/ reset tv to SPECTRM control so both worked together.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    phone not charging

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    efficient and caring employee was patient and diagnosed problem with phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always good!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Count on best buy to keep us running. Always reliable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Assistance with mounting speakers to my wall.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted my speakers and explained them in a way that I understood him. He went way beyond what I was expecting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad did get job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent assessed the problem and mounted my new TV

    I would recommend this to a friend