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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 311 Showing 6,201-6,220 of 9,590 reviews
  • Rated 5 out of 5 stars

    Geek Squad connected my Phillips Hues lights

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was great! Easily fixed (user error when setting it up),

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad checked out sound problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad are awesome and very helpful to seniors with any electronic issues.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Well pleased with the service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team mounted my TV & programmed my Logitech remote

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service and a great friendly and professional service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got all my alexa's working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they did a great job and did it fast. Thanks for the fast work Jim

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were able to.pinpoint the problem with my Sonos system very quickly, and got it running in no time!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Help

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend. Installation help was quick and easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very fast service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He reconnected all smart devices after power outage. Home support excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and efficient service. Very friendly technician.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV wall mounting.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service as always. Highly recommended for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did excellent fix quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    repaired/ reset tv to SPECTRM control so both worked together.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Troubleshooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alex, James and Ed are the most talented geek squad team!! They also put on a very honest natural comedy show!!! Thx guys!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed Tv and connected devices quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and courteous. Connected all my devices for me. All working

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Explained operation of New TV

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Checked my hookup and operation of controls and explained.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected all my devices. Exceptional service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agent was good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent was very professional and explained everything! Good job!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and Professional, service to our issues. Easy to setup schedule.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job on enhancing network

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad member was timely, knowledgeable and did an efficient job installing our new mesh network.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly on time knew what he was talking about

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad solved my problem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once again he was dead on in correcting a major problem!!

    I would recommend this to a friend