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Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 313 Showing 6,241-6,260 of 9,590 reviews
  • Rated 5 out of 5 stars

    Expert service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents reconnected a/v receiver. Checked volume controls on remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshooted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was on time and looked at the equipment with the issues and was helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshoot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our sub roofer was making noise even when turned off. It had to be hard wired. Our tech called for support and found the solution

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Technician solved my technological issues and I am so very pleased!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a good job when he came to the house

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek squad responded to my call

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really appreciate having the Squad on my side, but I seem to have purchase a defective tuner that has given me nothing but trouble, by the time I realized it was defective it was out of warrantee. :(

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad help get my DVD working.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very helpful and took time to explain and answer my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service was good, but problem wasn’t resolved. Very disappointed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent hooked up the cables and installed my devices quickly. Thank you!c

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were on time. Got us up and running in no time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is a must!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Austin was very profess and helped us out tremendously!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go GEEK squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was very knowledgeable and had my problem solved in a matter of minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GS gave me an fast service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was excellent. The technician arrived on time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They know what they are doing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fixed the problem quickly and efficiently. Explained things in clear terms.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech straightened everything out. very knowledgeable and polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phillip Caplan from geek squad is the best.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phillip is amazing. He's the only one who can actually show up and fix the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad installed ring products

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they were very helpful and answer all of my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our speakers for the surround sound system were not all working - the tech looked our system over and figured out the problem and fixed it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV speaker install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents installed my TV speaker and got it working properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fire Stick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was courteous and answered any questions I had.

    I would recommend this to a friend