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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 315 Showing 6,281-6,300 of 9,590 reviews
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were on time. Got us up and running in no time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a good job when he came to the house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fire Stick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was courteous and answered any questions I had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was on time. My issue was solved. And I am happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple reboot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quickly found problem and rebooted Firestick - no fuss, no muss :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did an outstanding job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service by the Best Buy Geek Squad in installing and setting up my new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad installed ring products

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they were very helpful and answer all of my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart TV Fix

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and helped us with our problem. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did an awesome job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents mounted my LG Flat Screen Television.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    speaker install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a speakers install and calibration, Perfect. They were on time and very professional. I would use them anytime.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshooting.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech checked the problem and fixed it quickly. Also instructed on keeping the equipment on the designated setting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great personality. Was very attentive and answered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was professional. Geek squad is a lifesaver

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD TROUBLESHOOTED MY NETWORK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad associates solved my WiFi issue in no time flat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Straightened out my router issues quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was fantastic...got my router explained & functioning quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Good Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad came out to realign my TV antenna. It was gracious of them to do this for free, and they did the best they could.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman was very helpful and explained everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fixed outdoor cameras for better viewing of property

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Personal attention

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with personal assistance. Thanks so much

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    problem solved!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the rep fixed the problem fast and educated me on what to do in the future.

    I would recommend this to a friend