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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 318 Showing 6,341-6,360 of 9,590 reviews
  • Rated 5 out of 5 stars

    Installed quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My TV was mounted and connected to all my devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sales person was very kind, professional and kind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation was smooth and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My agents were top notch, high marks on every category!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent determined i needed a new modern/ router

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Support service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Support help is always good . The alternative is frustration

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes very professional and on time and hauled off everything Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was knowledgeable, friendly, extremely good in every way

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad = Very Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent took the time to walk me through the fix over the phone to save me a $50 service call.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones repaired

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sam found and fixed my headphone problem quickly and precisely

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Appointment Times

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did some tuning up on the sound on my system. Great job!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The Squad checked my internet at my house.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was really good. Appointment fast. I love the

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I called, they showed up on time, they fixed my computers, both home and work in one week... YEAH, THRILLED is all i can say.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They Fixed dryer in left than 30 min. Now my dryer is back to normal.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    TV fixed for chrome cast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fixed TV so we could use chromecast that we are used to and continued use of chrome cast remote. Still have a problem with initial statement on TV that there is a problem. Must wait to get our live TV with youtube TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful and was able to understand the squad associate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera for beginners

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is great,I feel really safe now that I have purchase these cameras. I Wii be adding some more in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got my subwoofer to work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were patient, and took care of the problem that I had identified

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2 successful home installs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did a nice job setting up our new TV and sound bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad responded to my equipment challenges

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did trouble shooting and rectified the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paul was fantastic! Very friendly and knowledgeable! He was able to assess the problem and get it resolved quickly!

    I would recommend this to a friend