Customer Ratings & Reviews

The agent did a great job. It was a time consuming job and he had patience with all the small installations that were needed.

The guys were fast a very knowledgeable, they not only fixed my problem but now everything works like it should. Thank You Geeks ! Awesome Job !

I made this appointment to get help setting up our smart lock, but for some reason, Best Buy had it categorized as Home Theater Troubleshooting Service, and that's what technician, Elvin, expected when he arrived. Nevertheless, he patiently helped us connect our smart lock to our WiFi. It took many tries, but he did it - something my fairly handy husband could not do for weeks. So happy we made the appointment! We were almost ready to throw out 2 expensive smart locks (they were past the return window), but with Elvin's help, we no longer have to.

They fixed my problem with my surround sound eith my google tv, they were fast and got the job done and were very nice. Great service as always from beatbuy

Same crew I had a year ago, and they are the BEST! Fast, efficient, clear instructions, polite and patient. They remembered us too! Pretty cool.

Geek Squad members came out and fixed my Home Theater Service. Very knowledgeable, quickly fixed all issues. Very professional.

On Aug. 3, Johnny from the Soquel, CA Store came with the replacement Samsung Soundbar and had it installed and working (on the existing wall mount) in short order. He was the same tech that identified the previously purchased Samsung Sound Bar (that the Geek Squad installed/wall-mounted on April 7, along with the new Samsung TV) as probably internally defective, since he had spent some time here previously in trying to make it work again after I had called to report that it quit pairing with the dedicated TV.

Although the Geek Squad couldn’t fix the TV-could be foxes but you could buy a tv for the same price. They seemed knowledgeable and answered questions about another tv we may purchase. They were personable and got to work immediately.

Zeb did a great job quickly analyzing and correcting an issue my TV had. He was Very knowledgeable, friendly and professional. I would highly recommend him.

Geek squad repaired my t v and it works perfect. Thanks again to the agent for his professional work ethick. Thanks Dennis

He was very knowledgeable, and pin-pointed all our "problems" within a short period of time. Fixed and showed us how to navigate the systems, and we haven't had any problems since!

Excellent prompt service provided through Geek Squad on demand. The technician was knowledgeable and completed the problem within 30 mins.

Our TV with Amazon Fire Stick kept power cycling on for no reason! Our Geek Squad expert diagnosed the problem and problem solved! Thanks Best Buy Geek Squad!

The agent synced the television and sound bar. He also instructed me on how to use the Eero app. He set up the fire stick for a different set.

Geek Squad is a great deal. I believe $135 with the Best Buy membership. They came out and fixed the issue I was having with the sound bar and TV syncing. Awesome value for the money.

the agent checked all 3 tv's and upgraded those he could. He also had several good suggestions for me!

The remote control stopped working with the television that came with it. In November, I was inBest Buy and was asked to call the Geek Squad so I did and made an appointment for November 16th. Javier came out and told me the remote was no good and he would be ordering another remote that never came. Now it is December and he finally came very close to year ending and all is well.

The Agent Victor was very professional, He arrived early, and paired my soundbar. My Soundbar was not working due to power outage. He immediately got it working in no time.

If I could put this at 0 stars I would. This has been the worst experience buying a computer ever. I bought brand new gaming pc from here and it came with a completely defective graphics card and had super outdated software. This company has horrible customer service and was an absolute hassle to try to contact someone who can try to help me resolve my problem and in the end they didn’t even help me at all they just took my information and said have a nice day we will contact you soon. Geek squad I’m sorry but y’all are so useless and I will never be purchasing a product from y’all ever again and I hope everyone who plans to buy from y’all sees this and changes their mind because y’all are an absolute train wreck of a business. DO NOT BUY THE OPEN BOX HP OMEN 30 L IM LEAVING A PICTURE OF WHAT IT LOOKS LIKE

Mounted my new TV. Converted my systems to firestick. Simplified my electronics system. Have helped my troubleshoot numerous laptop computer problems. Transitioned me to a new laptop and trained me in the basic usage. Useful to me on many fronts.