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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 322 Showing 6,421-6,440 of 9,590 reviews
  • Rated 5 out of 5 stars

    trans am

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was happy with the help that I received from the geek squad memeber.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TREY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HE KNEW EVERYTHING AND EXPLAINED EVERYTHING WONDERFUL

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paul was fantastic! Very friendly and knowledgeable! He was able to assess the problem and get it resolved quickly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad installed TV quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were on time, polite efficient and help full.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I called, they showed up on time, they fixed my computers, both home and work in one week... YEAH, THRILLED is all i can say.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera for beginners

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is great,I feel really safe now that I have purchase these cameras. I Wii be adding some more in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed our computer after power surge.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drew figured how to fix our computer in no time. Great job.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Hisence 55" Roku TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took several days for them to notify me that Hisence takes all repair calls in the first year after purchase. When Hisence responded, the problem was solved over the phone in a matter of minutes,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return this cable because it was too short but the tech had an additional cable for purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Scam internet problem solved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job solving my problem between the internet and tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    problem resolved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    technician was well versed and very courteous. fixed the issue

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Subwoofer problem fix

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You fix my problem for connecting my subwoofer to tv, thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart TV Audio Technical Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Helpful and good communications.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smoke Houze

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Purchase and Outstanding Customer Service at Best Buy I-10 Katy Texas...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service call

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman who arrived actually early! Was extremely helpful, answered all our questions and corrected any issues we had

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound at fixes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed tv and checked out sound devices for 2 other sets.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Needed2 visits

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my tv and programmed my Logitech remote. Needed 2 visits

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lamar fixed problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lamar fixed the problem efficiently, very courteous and prompt.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad identified the issue with my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good. I agent identified the problem that I was having

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Representative was very professional. And resolved our problems

    I would recommend this to a friend