Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
fix it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the work was very good and they did a nice job.A++
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad is Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geeks show us how to use the remotes with our tvs.
I would recommend this to a friendRated 5 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents completed what they could. Very nice and courteous.
I would recommend this to a friendRated 5 out of 5 stars
Tv install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great job ☺☺☺☺☺☺☺☺☺☺☺☺☺☺☺☺☺☺☺☺☺☺☺☺☺☺☺☺☺☺☺☺☺☺☺☺☺☺☺
I would recommend this to a friendRated 5 out of 5 stars
Flash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad did a great job mounting and setting up my tv.
I would recommend this to a friendRated 5 out of 5 stars
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thank you for having staff that is always caring and trying to put the customer first. They do a great job.
I would recommend this to a friendRated 2 out of 5 stars
Trouble Shoot Router
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Agent said he was not allowed to access DVR settings. That if something went wrong I would blame him for it. He worked on router and said now signal is being forwarded that before it was not. He could not verify if remote viewing was resolved. Very friendly and compassionate about my longstanding vandal problem. Very Good Person. I had to hire tech support private company to resolve the problem. They said they had to configure my router again and they accessed my DVR settings. They verified in front of me with their Smart phone that the remote viewing was back in order. They provided me with a new IP address and helped me to change the Password to the DVR. With this information I made an office visit at Montebello Best Buy Geek Squad and an agent updated my App on my PC and it worked. Remote Viewing from Los Angeles Working Again What a Relief!
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to share your experience. Like you, we believe that the service you've engaged us to fulfill should be the work that is completed and we apologize for having disappointed you and compelled you go to a competitor to have the work completed. We're happy to hear that your visit with Geek Squad after went well and appreciate that you've shared your feedback.
Rated 5 out of 5 stars
Geek squad restored my sound to external speakers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technician was friendly and they solved the problem fast
I would recommend this to a friendRated 5 out of 5 stars
Mr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did a great job! They were in and out in 15 Minutes.
I would recommend this to a friendRated 5 out of 5 stars
Customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent customer service. Very professiinal. Very helpful.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad Wins Again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent fixed the problem in 2 minutes- I was amazed
I would recommend this to a friendRated 5 out of 5 stars
Tv repair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Problem solved Very courteous service Much appreciated
I would recommend this to a friendRated 5 out of 5 stars
Helper
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great job! Very helpful! Would totally use again!!
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad always helpful. They get the job done.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great job Joshua! Got our sound bar working again.
I would recommend this to a friendRated 5 out of 5 stars
He was very thorough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent helped set up our system and correct the sound to come with my hearing.
I would recommend this to a friendRated 5 out of 5 stars
Calvin’s the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When your tv doesn’t seem to come on quickly- call Geek squad to assist. The right agent makes the difference
I would recommend this to a friendRated 5 out of 5 stars
Very helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Set up an appointment with the geek squad to set up the TV the representative that handles our case was extremely helpful
I would recommend this to a friendRated 5 out of 5 stars
Quick printer fix
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ruben was on time and took about 2 minutes to fix the problem
I would recommend this to a friendRated 5 out of 5 stars
Geek agent was very talented and worked rapidly.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent cleared up problem with my access to Arlo on cell phone.
I would recommend this to a friendRated 3 out of 5 stars
OPTICAL CABLE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technician sent is competent, but he promised to come back to connect an optical cable to the sounder, but he never came back and the job was left unfinished
No, I would not recommend this to a friend