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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 9,590 reviews
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    I can watch my 4k movies!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were able to quickly fix the problem I was having getting my 4k Digital Player working with my TV. It turned out to be a incorrectly connected cable. I never would have figured it out on my own.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outdoor Speaker Service Call

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs called ahead and came when scheduled. Very efficient and knowledgeable! Fixed the issue in no time!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    geek sq improved my TV viewing 200 percent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sean Kruse (Geek SQ agent) quickly made all the adjustments on my TV which more then fixed my problems that let me just me remote for all adjustments I need to make to provided excellent viewing of my TV 24 hours a day. I now view a great pic all day and night. Great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos Sound System not linking to Samasung TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sonos sound system was not linking to samsung TV. Technician knew instantly what the problem was and fixed it. Only complaint is that the fix was so easy and simple relative to what I paid but still worth the Money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad connected my receiver.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents my new receiver and got it up and running with the rest of my system. Great Job, Thanks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad troubleshooter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    John arrived quickly. He was thorough and explained the problems with our TV. He offered to answer other questions, if they arise.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Provided help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a problem with the splitter for all of my boxes. Geek squad helped me sort it all out and set it up so that it wouldn’t happen again.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Knowledgeable Person

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad always sends someone out to fix our problem, which he did and was very knowledgeable of what needed to be done and solved the problem. Thanks very much

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    gotta love the tech support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the technician got a problem with our smart TV reconnected and working perfectly in just a few minutes - explained what went wrong and what to do if it reoccurs - He was a total professional and so very polite when answering our questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was not needed to come out to fix TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We found the solution to the problem with our TV. Did not need Geek Squad to come to our house. The amount was refunded in full. Thank you and we will come back for future needs.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Solving reception issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an issue with my antenna reception. I have the Total Tech plan so not only was the service amazing, problem solved, it was also covered!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Talking TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Problem was resolved quickly. Somehow my settings got changed. My TV has a voice remote control, but had started talking to me thru every single step of what I was doing with TV and it read everything that was showing. It was driving me insane, especially when it talked to me during the night when TV was OFF! It was freaky, but the technician knew exactly what the problem was and fixed it promptly! :D

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very thorough in their installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eric, Matt and Jayson of the Geek Squad did a fantastic job installing our tv and dvd Blu-ray player and we’ll love them to install future purchases.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Solved problem quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They assessed the problem, ordered parts required and installed them a week later. It solved the problem.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Home Theater Troubleshooting Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad members came out and fixed my Home Theater Service. Very knowledgeable, quickly fixed all issues. Very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Repaired my T V

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad repaired my t v and it works perfect. Thanks again to the agent for his professional work ethick. Thanks Dennis

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad resolved problem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician examined the problem & resolved it in professional manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Job well done!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Austin worked efficiently and did a trouble shoot on our receiver. Decision was made to purcase and new one and arrange with Geek Squad to install.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Geek Squad Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Rep connected/mounted TV to all applicable items.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed Wifi Mesh.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eric diagnosed my Wifi problem and installed the Google Nest. Solved the issues.

    I would recommend this to a friend
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