Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
John - laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.John from Geek Squad, outstanding customer service.
I would recommend this to a friendRated 5 out of 5 stars
Geek sq installed my TVs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mount tv and setup channels and internet. Cleaned up.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad diagnosed our problem quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents responded sufficiently to our need. Great Job
I would recommend this to a friendRated 5 out of 5 stars
Quick printer fix
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ruben was on time and took about 2 minutes to fix the problem
I would recommend this to a friendRated 5 out of 5 stars
Geek agent was very talented and worked rapidly.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent cleared up problem with my access to Arlo on cell phone.
I would recommend this to a friendRated 4 out of 5 stars
Nice work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It took two different times for the Best Buy personnel to fix it But they did a great job.
I would recommend this to a friendRated 5 out of 5 stars
Great tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service helped me by letting me know I would get a $50 gift certificate and I did they took care if me
I would recommend this to a friendRated 5 out of 5 stars
Geek Sqad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents helped to give me instructions how to use my smart TV
I would recommend this to a friendRated 2 out of 5 stars
Nothing resolved.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My eARC stopped communicating between my receiver and tv. Geek Squad came to my home (after a considerable wait). After 45 minutes of checking settings and my HDMI cable, I was told it’s the TV. No offer to help, or bring the set in for service. I bought a new set. Problem remained. Most likely it’s the receiver, which fortunately was still under warranty. If the Geek Squad is going to come out and troubleshoot, they need to get their techs better equipment. With a spare TV & receiver we could have narrowed the problem quickly.
No, I would not recommend this to a friendRated 3 out of 5 stars
Unable to set up headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While Geek Squad was very nice and offered suggestions, they were unable to setup my newly purchased headphones to my newt purchased receiver, both purchased from Best Buy. I’ve since returned receiver and headphones, purchased different headphones and still unable to get to work. Probably just need to look on UTube for guidance.
No, I would not recommend this to a friendRated 3 out of 5 stars
Home theater sound system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing was actually repaired. The one, two, three, four tecs told me things were not working. I kinda knew that.
No, I would not recommend this to a friendRated 5 out of 5 stars
Great to have!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great to have the Geek Squad!! Fixed the issue in no time.
I would recommend this to a friendRated 5 out of 5 stars
Quick Action
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad quickly identified the problem nd "fixed it"
I would recommend this to a friendRated 5 out of 5 stars
Install well done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My TV was mounted in an efficient and timely manner
I would recommend this to a friendRated 5 out of 5 stars
fridge filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Tech arrived right on time and was extremely helpful
I would recommend this to a friendRated 5 out of 5 stars
Mrs.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent was very professional and connected my TV quickly.
I would recommend this to a friendRated 5 out of 5 stars
Very efficient work provided!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exemplary customer service provided! Very efficient in their work.
I would recommend this to a friendRated 5 out of 5 stars
He was very thorough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent helped set up our system and correct the sound to come with my hearing.
I would recommend this to a friendRated 2 out of 5 stars
Trouble Shoot Router
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Agent said he was not allowed to access DVR settings. That if something went wrong I would blame him for it. He worked on router and said now signal is being forwarded that before it was not. He could not verify if remote viewing was resolved. Very friendly and compassionate about my longstanding vandal problem. Very Good Person. I had to hire tech support private company to resolve the problem. They said they had to configure my router again and they accessed my DVR settings. They verified in front of me with their Smart phone that the remote viewing was back in order. They provided me with a new IP address and helped me to change the Password to the DVR. With this information I made an office visit at Montebello Best Buy Geek Squad and an agent updated my App on my PC and it worked. Remote Viewing from Los Angeles Working Again What a Relief!
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to share your experience. Like you, we believe that the service you've engaged us to fulfill should be the work that is completed and we apologize for having disappointed you and compelled you go to a competitor to have the work completed. We're happy to hear that your visit with Geek Squad after went well and appreciate that you've shared your feedback.
Rated 5 out of 5 stars
Excellent work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Diagnosed the problem and speedily fixed it and they came out on time
I would recommend this to a friend