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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 333 Showing 6,641-6,660 of 9,590 reviews
  • Rated 5 out of 5 stars

    Thee agent checked the programming on our TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent checked the problem to programs on TV and made sure it was working .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Checked tv and helped us with operation of clicker and tv

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Personable but problem not resolved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fellow was very nice but could not solve my problem. Afterwards I did try some other things and solved the problem myself

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Quickly done!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was professional and straight to the point

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad - TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent arrived on time, polite, solved the problem and left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad arrived on time and not only diagnosed my problem,but gave me several options to remedy the situation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad solved my tv screen issue.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Andrew was very knowledgeable and solved the issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek said repaired my soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and patient with instructions Observed coronovirus precautions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech fixed my sound systems great service great techs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Explained very nicely all my options on my tv. Very helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad install my tv efficiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mount my tv and set it up for me for ease of use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was polite and installed my TV quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the tech I talked to to was kind and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad mounted my TV. G

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted my TV. Was very knowledgeable, and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GS TV sound issue follow-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    rep was knowledgeable & friendly & completed work as requested

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy agents installed my Samsung sound bar correctly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar Correction

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad arrived in a timely fashion and corrected all issues promptly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was very helpful with over the phone assistance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We were please with the help we got over the phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We still needed the Geek Squad to come to the house . They did try to trouble shoot it with us .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Restored!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional came on time ,knowledgeable great job!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice wireless headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality sound. Perfect size for me, but my wife needs something smaller.

    I would recommend this to a friend