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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 334 Showing 6,661-6,680 of 9,590 reviews
  • Rated 5 out of 5 stars

    Purchase computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was knowledge I always shop with Best Buy Electornic

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    suggested speakers by Sonos

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No follow up by store as promised. I was told they would get back to me on the 10 dollar charge

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer service call

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad provided a professional in house trouble shooting of the TV, surround sound, cable and blue ray set-up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agens mounted my TV correctly geek squad did a great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV, DVD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Edwin and his assistant from the geek squad did an excellent job installing and fine tuning the system.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad helped us set up streaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helped with step by step instructions so we could do it on our own.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    corrected my problem quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent was pleasant and technically sound ! Did not waste any time in correcting the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Technician

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech took care of every issue. Super nice, very polite. I’m very happy with Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All is good, no complaints, what else is there to say?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent check out the system and TV and sound system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Movie Theater Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job and explained everything clearly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent setup my television and its accessories

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Entertainment system Geek Squad Trouble shoot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appointment was easy to set up. Tech was very knowledgeable. Fixed the issue and answered all my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed fault on surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service tech was very knowledgeable and resolved our surround sound issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service I would recommend it highly!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surround sound fixed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech fixed my speakers to come on with the tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tech advice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    deligent personality with good technical knowledge

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can always count on the Geek Squad to help with the issues I have with the tech I purchase at Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable and friendly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful and understanding employees/customer service agents.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service for the Money Easy to get an appointment

    I would recommend this to a friend