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  • Front. Geek Squad® - Home Theater Troubleshooting Service.

Home Theater Troubleshooting Service

SKU:
7716527
Highly rated by customers for:
See Details

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 337 Showing 6,721-6,740 of 9,590 reviews

  • Great for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son was very please with this item he like the controllers color and i was pleased with price

    I would recommend this to a friend

  • Geek tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job helping me with my issue

    I would recommend this to a friend

  • Geek Squad adjusted remotes and controller!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent reviewed sound situation and rectified it quickly

    I would recommend this to a friend

  • Geek squad and my security system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech person was very nice but wasn't able to solve the problem. I do not think he knew about security systems and their dvr. Waste of my money! The guy did try his best.

    No, I would not recommend this to a friend

  • Geek Squad Reps are the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The rep was very helpful and patient! She was very knowledgeable and knew exactly how to help me!

    I would recommend this to a friend

  • DMP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Agent was very professional. friendly and informative.

    I would recommend this to a friend

  • Best Buy offers the best service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a very good product. We are happy that we purchased this.

    I would recommend this to a friend

  • In-home experience excellent. On the phone, not!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The in-home technician arrived early and solved my problem quickly. However, my experience on the phone, prior to the appointment, was very disappointing.

    No, I would not recommend this to a friend

  • Not impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not much insigjt concerning my problem. The agent gave me his direct phone number. I called him twice. Both calls wereignored. Sad......

    No, I would not recommend this to a friend

  • Geeks are good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent setup and suggestions neat and courteous

    I would recommend this to a friend

  • Geek squad resolved my issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was having trouble getting zone2 on my receiver to work. The geek squad person resolved my issue.

    I would recommend this to a friend

  • Phone support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service from geek squad. Thanks for the help guys!

    I would recommend this to a friend

  • well done , explained everything, very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    explanations were great, left nothing to the imagination and was very helpful

    I would recommend this to a friend

  • Superior service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were very happy with the service. Very knowledgeable friendly and helpful.

    I would recommend this to a friend

  • Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was incredibly nice & explained everything! Thanks!

    I would recommend this to a friend

  • Knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic service. Ian knows what he's doing! Very helpful.

    I would recommend this to a friend

  • Geek Squad helped get the VCR to work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad explained how the VCR should work using 2 remotes.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Stay way from contracted Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had two groups of Geek Squad - one who got TV out of box in the family and left without connecting. That first group (2 man contract) also installed tilt wall mount and 55" TV in bedroom along with a ROKU stick. Really botched all installations, not happy but I will never sign up for Geek Squad services again. Second Geek Squad person actually set up TV days later. He was actually employed by Best Buy and did a great job.

    No, I would not recommend this to a friend

  • Good advice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent gave us options to replace our Harmony remote.

    I would recommend this to a friend

  • Geek Squad resolved my issue.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent helped me resolve a Sonos issue over the phone.

    I would recommend this to a friend
Page 337, Showing 6,721-6,740 of 9,590 reviews
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