Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Fix Netgear router
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He ran into some difficulties and was able to call for assistance and fixed it promptly.He was great
I would recommend this to a friendRated 5 out of 5 stars
Door Bell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Geek Squad person that put my door bell in was very nice,polite and curtersey.
I would recommend this to a friendRated 5 out of 5 stars
Professional
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech was very knowledgeable and very good with answering questions.
I would recommend this to a friendRated 5 out of 5 stars
Service Call
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Best Buy team did a great job cleaning up “the mess” the satellite company made to my system.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent was couteous and knowledgeable. He resolved the issue.
I would recommend this to a friendRated 5 out of 5 stars
Problem was resolved the first time technician was
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Problem was resolved the first time technician was very knowledgeable
I would recommend this to a friendRated 5 out of 5 stars
very happy with the service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed help with getting home theatre setup and the technician was very thorough and helpful.
I would recommend this to a friendRated 5 out of 5 stars
Geeks are good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent setup and suggestions neat and courteous
I would recommend this to a friendRated 5 out of 5 stars
Best Buy offers the best service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This a very good product. We are happy that we purchased this.
I would recommend this to a friendRated 2 out of 5 stars
Technician help required for remote issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were having issues with sound system throughout house, remote not working properly to turn on TV. Techs were puzzled with process. Sometimes taking battery out and replacing was suggested, Having same issues still.
I would recommend this to a friendRated 2 out of 5 stars
Sonos connection with extra speaker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Sonos and the extra speaker I purchase from Best Buy are not in sync with each other. I should not have to go to Iphone and add the speaker each time I turn on TV or music. Speaker and Sonos are not connecting. Geek Squad thought it was Cox internet connection, which I was having trouble with, but not any more and the connection is still not right and needs to be turned on with my phone. Should have been set up properly when I got the extra speaker. Geek quad doesn't seem to know what to do.
I would recommend this to a friendRated 5 out of 5 stars
DMP
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great service. Agent was very professional. friendly and informative.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He was incredibly nice & explained everything! Thanks!
I would recommend this to a friendRated 5 out of 5 stars
Good advice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent gave us options to replace our Harmony remote.
I would recommend this to a friendRated 5 out of 5 stars
Phone support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great customer service from geek squad. Thanks for the help guys!
I would recommend this to a friendRated 5 out of 5 stars
Technical Support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied. On time, professional, and patient.
I would recommend this to a friendRated 5 out of 5 stars
prompt, courteous and very professional!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service Technician was prompt, courteous and very professional. Had my troubleshooting fixed in no time!
I would recommend this to a friendRated 5 out of 5 stars
Knowledgeable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic service. Ian knows what he's doing! Very helpful.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 1 out of 5 stars
Stay way from contracted Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had two groups of Geek Squad - one who got TV out of box in the family and left without connecting. That first group (2 man contract) also installed tilt wall mount and 55" TV in bedroom along with a ROKU stick. Really botched all installations, not happy but I will never sign up for Geek Squad services again. Second Geek Squad person actually set up TV days later. He was actually employed by Best Buy and did a great job.
No, I would not recommend this to a friend Rated 5 out of 5 stars
Geek Squad resolved my issue.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent helped me resolve a Sonos issue over the phone.
I would recommend this to a friend