Customer Ratings & Reviews

The Geek Squad Agent came to my home to get the internet back on my TV. He taught me how to trouble shoot in case it happened again. He got my internet going in a timely manner. I’m very pleased with his expertise and professionalism.

I actually didn't have my TV mounted by the BB agent. I went in a different direction. A family put up the wall mount and attached the TV. However, I have taken full advantage over a cost of time by using The Geek Squad & Total Tech when needed. When my 60" LG 4K TV started acting up, I was more than happy to have already had the service at my finget tips... Don't sleep on the importance of Protection for your items! You can't go wrong by keeping this service going.

TotalTech Rep was very informative and helpful. Arrived early and reviewed our concerns and rapidly resolved the problem we were having. Excellent representative.

The squad did a great job with the eero installation and made sure all was working properly before he left

He worked quickly and carefully. He even helped on installing new tv device.

On time services , in my case easy fix, I should learn to do these easy fixes

The agents reset my system to play with my surround sound. All components were connected to properly function. Agents were pleasant and professional.

The agent got my tv back online, I think, and showed me what to do next time “No Signal” showed up. It is working great now.

The technician went above and beyond. He was thorough and made sure everything was to our satisfaction.

I previously reviewed the Geek squad visit. Basically thought the visit was a waste of time and the people you sent were not experienced enough with my issue and gave them a bad review. I also thought I was being charged for the visit but I found out that wasn't the case. The main tech performed a factory reset of my google mesh network. I thought this was so basic at the time and was angry. Well, several weeks later, it appears that the reset totally resolved my wi-fi network stability. I am sorry I reacted to what seemed like incompetence. So I take back all that I said in the last review.

Agents Carter, Jeff and Miles came to trouble shoot our Nest security system. We could no longer see the images from our two Nest doorbells. They not only fixed this problem, but answered many other questions about this Nest system and an anticipated future purchase and installation of a new state of the art television. All three oof these agents were knowledgeable, personable and courteous. They each deserve recognition for their excellent customer service.

The agent was knowledgeable with my problem and fixed everything in a very short time. He was friendly and pleasant.

Courteous and knowledgeable tech went over all the settings and resolved the TV issues as best he could since they did not occur during his evaluation.

The agent connected my sound bar correctly to my tv without any problem. Only took 10 minutes.

We reboot our Spectrum recorder and the problem was resolved.

Geek Squad provides the answer to all complexities of owning upgraded systems and appliances from installation to any quirk encountered!

Problem was resolved quickly. Somehow my settings got changed. My TV has a voice remote control, but had started talking to me thru every single step of what I was doing with TV and it read everything that was showing. It was driving me insane, especially when it talked to me during the night when TV was OFF! It was freaky, but the technician knew exactly what the problem was and fixed it promptly! :D

I love the Geek Squad! This time the tech installed my new LG tv. I couldn't be happier! And the install, with the wall mounting bracket, was free! A benefit of being a Total Tech member.

Thankful for Jeremy's knowledge and all the help he gives so I understand what went wrong and how to prevent it next time.

Javier was very good at fixing our issues with our TV and receiver. He helped in many ways and went far beyond with great customer service. He is a very important asset to your company.