Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Expertise saves time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So much time can be saved when true knowledge comes to the forefront. A very good investment.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad got my warranty coverage renewed quick.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They helped me to renew my coverage, but without automatic annual renewals.
I would recommend this to a friendRated 3 out of 5 stars
Disappointed when I would call for someone to come
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is 10 months since they put in my nest program a little late for survey they did a great job but I have called a few times to have someone come out to check doorbell no one never came so not satisfied with my warranty won’t renew it money wasted on warranty
I would recommend this to a friendRated 5 out of 5 stars
These techs are the best.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are always on time, knowledgeable, have the proper equipment & are helpful to the consumer.
I would recommend this to a friendRated 5 out of 5 stars
Saved us grief
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used several times to clean up our computers. Both when taken in to store or on line
I would recommend this to a friendRated 5 out of 5 stars
Tv sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents fixed the sound bar.....................9
I would recommend this to a friend- Cons mentioned:Volume control
Rated 2 out of 5 stars
owner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The problem with the volume has not been fixed. .......
I would recommend this to a friend Rated 5 out of 5 stars
Installers are always great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installers are always good recommended what I needed got it satisfied with what they did
I would recommend this to a friendRated 3 out of 5 stars
Customer Service Call -Troubleshoot
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had some problems with our new sound system for the tv. Our Customer Service Call to Troubleshoot was satisfactory. After being on hold for what seemed like hours, they were unable to hekp us and we had to make a trip to the store.
No, I would not recommend this to a friendRated 5 out of 5 stars
Fast service for a troubleshooting call.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Both agents were very helpful and polite. Great service. I recommend Geek Squad.
I would recommend this to a friendRated 3 out of 5 stars
Unfinished work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent did a factory reset on my receiver, but now the sound/audio is not working properly. I’ve reached out to the agent, but haven’t heard back yet.
I would recommend this to a friendRated 5 out of 5 stars
Geek squad installed my equipment quickly.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents installed my receiver, port and speakers.
I would recommend this to a friendRated 2 out of 5 stars
Technician help required for remote issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were having issues with sound system throughout house, remote not working properly to turn on TV. Techs were puzzled with process. Sometimes taking battery out and replacing was suggested, Having same issues still.
I would recommend this to a friendRated 5 out of 5 stars
Lots of steps to fix and done!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad did all the steps to get my computer up and running.
I would recommend this to a friendRated 5 out of 5 stars
Great resource, great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed help with my new smart TV which seems to be smarter than me.
I would recommend this to a friendRated 5 out of 5 stars
Geeks do good work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents did good work. Good, Good, Good. Good work.
I would recommend this to a friendRated 5 out of 5 stars
Excellent Service and on time.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rep was on time for the call, very knowledgeable with trouble shooting the problem.
I would recommend this to a friendRated 2 out of 5 stars
BB--Let's Do Better!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Gawd...DO NOT PURCHASE SAVANT SYSTEM. over-HYPED..OVER SOLD!!! Pls Do your research... -Remotes Sulk -New Execs cutting costs - Tech /Reps who know the deal/new conditions, but cannot/will not...They need to feed family...kids.. -BB? exploring every Avenue to raise fees/cut /extended Warranty Benefits.
No, I would not recommend this to a friendRated 5 out of 5 stars
Identified obscure icon
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Solved a password issue and reset the Google password
I would recommend this to a friendRated 2 out of 5 stars
Geeks did not solve my problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I asked them to fix the input jumping all over when starting first thing in the morning one of my tv's on roku It would take me at least 5 minutes every morning to get it going They told me that it was a problem with the tv and they couldn't fix it because it was 40 " & I would have to take it into the store. I am 84 years old. When I employed a handyman he fixed it by upgraded it by pushing a button. I am not happy with the Geeks
No, I would not recommend this to a friend