Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
TV connectivity
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents came out twice to fix the eharmony remote and LG remote. I am having to use both remotes to get picture and sound.
I would recommend this to a friendRated 4 out of 5 stars
Good Work!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's my second one.You can not replace the battery.
I would recommend this to a friendRated 5 out of 5 stars
Very efficient, knew what they were doing. Very
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very efficient. Very professional. Would have them back anytime.
I would recommend this to a friendRated 3 out of 5 stars
Not really sure what to call it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure what this review is for. I haven't had any Geek Squad agents out to do any work lately. We had a couple of misses on their appointments.
I would recommend this to a friendRated 5 out of 5 stars
problem with my printer was resolved in no time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.always friendly and respectful when interacting with me
I would recommend this to a friendRated 5 out of 5 stars
Top notch techs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had a connection issue and geeks figured it out in a smart quick way. Good job
I would recommend this to a friendRated 3 out of 5 stars
Multiple tv issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They could not fix a connection problem with 1 tv. The other tv worked for awhile, but the Roku remote quit working.
No, I would not recommend this to a friendRated 5 out of 5 stars
Best Home Theatre Ever!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad was Incredibly Helpful & Polite!! Would definitely use again!!
I would recommend this to a friendRated 1 out of 5 stars
Poor Customer Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My appointment was 2pm-6pm and the Geek squad guy came at 12:25 left a sorry we missed you note. I took the day off work for this. I immediately drove to best buy where I was instructed to go home and wait wile they contact the technician and send him back. I waited until 7pm and nothing so I drove back to best buy and asked what is going on. I was told that even though my confirmation email from best buy said 2pm-6pm the driver said his order said 9am-2pm and the he is not going back. So I asked the same person that told me to go home and wait why I was not called and notified with this information and he said sorry It's not my job. I informed about 5 or 6 best buy employees that I was not pleased at all and they said a manager will call me and that was weeks ago and nothing. This entertainment setup is over $5000 and it is not working properly. This is not the first time geek squad has left my hanging. I won't be spending any more money at best buy because of the poor customer service. I spent close to $10000 at your store this year and this is the treatment I get.
No, I would not recommend this to a friendRated 4 out of 5 stars
Service call was good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The service call was very good and technician was very helpful.
I would recommend this to a friendRated 3 out of 5 stars
Geek squad members needs to have more training
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not fix the issue and did not get back to me as he said he would after consulting with more experienced people.
I would recommend this to a friendRated 5 out of 5 stars
Trouble getting surround sound working.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Here on time. Quickly diagnosed and fixed the problem.
I would recommend this to a friendRated 5 out of 5 stars
Great people to work with.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ken and Kyle have been very helpful in setting our security system up.
I would recommend this to a friendRated 5 out of 5 stars
TV connections check up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great people and knowledge, will definitely recommend
I would recommend this to a friendRated 5 out of 5 stars
Needed Service on a new TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad came and resolved the problem, excellent and friendly service
I would recommend this to a friendRated 5 out of 5 stars
Outstanding
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I need to talk with the agent. The work has been outstanding.
I would recommend this to a friendRated 5 out of 5 stars
Jonathan at the Oxnard CA store is the best mgr.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I called Jonathan to help with my install, he took care of it all.
I would recommend this to a friendRated 5 out of 5 stars
Geek squad diagnosed my problem
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The agent diagnosed my tv problem and gave me a recommendation.
I would recommend this to a friendRated 5 out of 5 stars
Prompt service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got an appt right away and everything was fixed properly right away
I would recommend this to a friendRated 5 out of 5 stars
Vey Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fixed my Netflex reception, after a new router had been installed.
I would recommend this to a friend