Customer Ratings & Reviews

I made this appointment to get help setting up our smart lock, but for some reason, Best Buy had it categorized as Home Theater Troubleshooting Service, and that's what technician, Elvin, expected when he arrived. Nevertheless, he patiently helped us connect our smart lock to our WiFi. It took many tries, but he did it - something my fairly handy husband could not do for weeks. So happy we made the appointment! We were almost ready to throw out 2 expensive smart locks (they were past the return window), but with Elvin's help, we no longer have to.

The men who installed my TV were very knowledgeable well manner thank you great job.

We reboot our Spectrum recorder and the problem was resolved.

Excellent prompt service provided through Geek Squad on demand. The technician was knowledgeable and completed the problem within 30 mins.

Excellent response, on time , exceptionally friendly and thorough Wish the same could be said for the in store computer/phone Geeks. Dismal crew!

Ronald really knew what he was doing. Worked the remote like a violin. Resolved the problem and taught me about my television.

I actually didn't have my TV mounted by the BB agent. I went in a different direction. A family put up the wall mount and attached the TV. However, I have taken full advantage over a cost of time by using The Geek Squad & Total Tech when needed. When my 60" LG 4K TV started acting up, I was more than happy to have already had the service at my finget tips... Don't sleep on the importance of Protection for your items! You can't go wrong by keeping this service going.

The agent hooked up my receiver and did several checks to make sure all was good. Then went through everything with me, to make sure I understood and knew how to work the system.

I recently had a Denon receiver installed by the Geek Squad. They (2) came at time promised, and adequately installed it with speakers, etc. (I, they) added an Xfinity Flex streaming device too. However, upon using it later, it was hard to figure all functions. Of course, no written instructions came with receiver, and online was a jumble. They came back upon my request, no charge, and finished setup, and added my 7.1 rear speakers. This was with the extended service and warranty in place, which is also there for my 85" - 1 yr. old Samsung TV.

We had purchased some new devices for our TV. But had issues with making things all work together. The agent came out went back and researched the issue brought back the correct devices that would work. Everything was up and running in minutes. They are worth the money!

The agent successfully connected our DVD player to our tv so we can play movies.

It was fixed by the home visit in minutes. BUT it really should have been done over the phone. The at-home techs were very knowledgeable- the phone tech not so much.

Agent helped me hook up my box & made sure all connections were correctly done. He also answered all my questions regarding the use of my current TV system. I was completely satisfied with your service & would definitely use you again. Thank you, Nadine A

Agent redid tv that lost the sound and remote control. All was fixed except the prime buttonbdoes not work.

They fixed my problem with my surround sound eith my google tv, they were fast and got the job done and were very nice. Great service as always from beatbuy

Agents were thorough in troubleshooting our WiFi and smart tv issues. They had some unique theories that solved the problems with our remotes.

Agents Carter, Jeff and Miles came to trouble shoot our Nest security system. We could no longer see the images from our two Nest doorbells. They not only fixed this problem, but answered many other questions about this Nest system and an anticipated future purchase and installation of a new state of the art television. All three oof these agents were knowledgeable, personable and courteous. They each deserve recognition for their excellent customer service.

Zeb did a great job quickly analyzing and correcting an issue my TV had. He was Very knowledgeable, friendly and professional. I would highly recommend him.

These guys are TERRIFIC!!! They originally set up my entire entertainment center and did a great job. For Christmas my wife wanted a turntable set up and once again we used the Geek Squad. We ended up replacing the stylus. With no fault of the Geek Squad messed up the configuration and they sent out help with no questions two more times. They really do a great job and believe in complete customer service. Kudos!!!

We bought all our TVs, Receiver & Wiifer from Best Buy & they mounted/installed everything. We had a hiccup with our TV/Receiver connecting to the surround sound. Geek Squad Team arrived on time, identified the issue all while explaining everything to a T to us. GREAT service!!