Customer Ratings & Reviews

Our service was exceptional.Our problem was fixed in seconds.Our service provider was such a helpful man.Would like him to always come to our home for service.

The Greek Squad technician arrived early and fixed our problem quickly. Love the service.

Damien in TV Samsung tech was so awesome and we appreciate Best Buy service membership

My Roku remote with microphone suddenly stopped working. I called the Geek Squad. The Geek had me try everything to get the remote to cooperate to no avail. She scheduled an appointment for a Geek to come to my home. Two Geeks arrived on the scheduled date. I was notified when they were on their way which was extremely helpful. I had purchased a new remote but had trouble pairing it to my Roku t.v. The 2 Geeks that came were kind, polite and efficient. All fixed and ready to use!

The Geed Squad is Awesome... however the company needs to be a better job communicating changes in the Geek Squad subscription. The Geek Squad get a 5 for Excellent service. The company gets a 1 for Poor service.

Arrived on time, found issue rapidly and got everything back to working order. Explained why I had the issue and what to do in future.

The tech showed up on time, was very polite and knowledgeable. He fixed several problems we were having with the TV and sound system. He was very good at explaining what he was doing and what we should do to avoid problems in the future.

The tech was prompt, friendly and very knowledgeable. He diagnosed the problem quickly and demonstrated to me how to deal with this issue if it were to happen again.

The men who installed my TV were very knowledgeable well manner thank you great job.

We bought all our TVs, Receiver & Wiifer from Best Buy & they mounted/installed everything. We had a hiccup with our TV/Receiver connecting to the surround sound. Geek Squad Team arrived on time, identified the issue all while explaining everything to a T to us. GREAT service!!

The geek squad was very professional , they listened and never stopped until they resolved the issue

The Rep connected/mounted TV to all applicable items.

I have used Geek Squad for years and all I can say is money well spent. Amazing group, all are intelligent friendly and helpful!

ALL'S WELL AND THAT'S THAT. SEVERAL ISSUES SOLVED QUICKLY. NO DIFFICULTY IN OBTAINING SERVICE.

Levi is highly professional, personable and patient. He knows technology and will troubleshoot until He finds a solution. We are extremely impressed and Best Buybeefs to reward him.

These guys are TERRIFIC!!! They originally set up my entire entertainment center and did a great job. For Christmas my wife wanted a turntable set up and once again we used the Geek Squad. We ended up replacing the stylus. With no fault of the Geek Squad messed up the configuration and they sent out help with no questions two more times. They really do a great job and believe in complete customer service. Kudos!!!

The technicians were quick and knowledgeable. They took the time to explain what they did and what I can do in the future. Great service!

The young employee knew what I needed and it works perfectly. I shop Best Buy because their employees are very helpful and always friendly.

Technician examined the problem & resolved it in professional manner.

The agent quickly diagnosed the issue and had us up and running in short order. Very proffesional as well.