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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 350 Showing 6,981-7,000 of 9,590 reviews
  • Rated 5 out of 5 stars

    Great cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The experience was great for being the best way to work with cameras

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was on time, courteous and knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quite professional guys. Any further work I would request the same guys

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This call was answered ASAP with tons of support and helpful advice!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was very knowledgeable and solved our problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service I love them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeksquad is the best would recommend to family and friends anytime

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Been lied to, regarding tv price.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I asked if the tv price was the black friday deal when i purchased the tv. I was told yes. Now i find out that the true black friday sale is a better sale than the early black friday sale. They were unable to mount the tv with extended mount and now I'm experiencing audio delay while watching YouTube on the new tv using xbox. Had a Bestbuy tech look at it and he reinstall the YouTube app which the next day i started to notice the audio delay again.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful and answered all out questions . Punctual

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good geek installer my t.v

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    yes it o.k and wood recommend the geek squad to even one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good information and professional. Even taught me something

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and well explained T V adjustment

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both tvs adjusted settings and explained how setting got off

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very friendly and seem to know their products

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents got my high definition working correctly on my tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great techies

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Those Geek Squad guys are great and very courteous too!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad looking at buffering problem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They tried to solve buffering problem, but it maybe is somewhat better, but still exists. I am contacting Frontier on our problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Courteous knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time solved the problem efficiently courteous professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys come to your home and always are there on time and knowledgeable

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sonos speaker pretty bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although they tried my Sonos speaker still only works sporadically. Basically it’s a waste

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Good Services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is right to the mark, fast services, and excellent attention

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    TV is broken??

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not too sure if my LG OLED tv is going bad. The geek squad tech feels it may be.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great service these people are good would use them again

    I would recommend this to a friend