Customer Ratings & Reviews

Awesome job. Highly recommend to all my friends and family

I asked if the tv price was the black friday deal when i purchased the tv. I was told yes. Now i find out that the true black friday sale is a better sale than the early black friday sale. They were unable to mount the tv with extended mount and now I'm experiencing audio delay while watching YouTube on the new tv using xbox. Had a Bestbuy tech look at it and he reinstall the YouTube app which the next day i started to notice the audio delay again.

This is one of the best sub woofer products available for the price.

Agent tried to get my Sonos system to work. It worked for a day and stopped working.

Good service to have If you have a problem with your purchase

The crew came out in a timely fashion for the installation.

They tried to solve buffering problem, but it maybe is somewhat better, but still exists. I am contacting Frontier on our problem.

Knowledgeable, professional, friendly service. Great job.

Geek squad service reps rock!! Very courteous and knowledgeable.

the geek squad fixed my problem within the first 5 minutes. love them

Geek squad mounted tv and went thru remote instructions

light strips do not stick. should install with velcro

Geek squad is great. Always get good service and recommend them

Both of our TV’s now work beautifully thanks to Robert

excellent service would recommend their service...

I’m reviewing the process of In Home Appointment Scheduler. I’ve had conversations with 8 different people in 5 days. All but 1 was very informative. One even diagnosed the problem and knew what part to order. Everyone, including me, was nice & patient with the whole process. At that point, I would’ve given 4 stars for courteous. I called back to confirm appointment when the part didn’t arrive at my door at stated time. To my surprise, I got a person that said my appointment was not on that Monday like I thought but on the following Saturday. I asked her to please look at all the notes for an explanation. I knew with all the time spent with the different people waiting for their computer system to populate an appointment time, there was no way she took the time to do so. She said I should have gotten an email. I checked to see. No email. She so much as told me, “too bad, that’s just the way it is”. I called again right afterwards and got a very courteous guy. He looked at the notes. Based on what he found and what I had in my notes, I discovered my appointment was changed after the hour I was given the Monday time. They didn’t inform me, much less confirm with me whether I was going to be home or not. I never write reviews but this is frustrating. Management needs to know. On the review format, I’m asked if I would recommend Geek Squad Service. Up until this time, very much so. Not so sure now.

Agent setup tv remote and surround sound very patient.

I have purchased around 4 to 5 Bravia Sony Tvs from Best Buy now and with the last purchase I signed up for Total Tech and plan to keep it going forver. My Sony A90j developed a solid green line through the panel just 5 months in so i scheduled the service to come out and diagnose it. While there they said it will most likely be a replacement as they noticed the issue immedietly. They told me someone will follow up in a few days to let me know whats going on. Its been over 3 weeks now with no response. I have called in multiple times to check on status of return/repair and i always get something different “ohh we will just give you a gift card to purchase a new Sony A90j and you can dispose of the broken tv yourself” or “ive updated the service in the system and someone will call you tomorrow, or “ill see whats going on and get back to you”. All want is my sony A90j replaced or fixed. Thats it. Homestly hope i just get a gift card so i can go get a replacement ASAp. I hate that i have to leave a one star review, but sometimes its the only way to get a response as it goes to customer experience and strategy team that then escelates it. At this point i just want a working TV.

They were so helpful over the phone and do knowledgeable

They showed up, went through all types of things. The problem was no sound. They left and still no sound. Recommend buying a new TV S had this one little over a year. We left town for two weeks and I thought I would give it a shot. Sound came on, explain please, a miracle! I paid $142 for this . Now both sound bar and TV sound is on which gives an echo, so I must cut off the sound bar. Two stars is being lenient.