Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Things went well.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing but the best! I would definitely recommend.
I would recommend this to a friendRated 5 out of 5 stars
Thorough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really fast and thoroughly installed . No issues at all
I would recommend this to a friendRated 3 out of 5 stars
Not here long enough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good - wasn’t here that long - was not interested in helping much
I would recommend this to a friendRated 5 out of 5 stars
service was excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the service was excellent but i thought it was rather expensive
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad is wonderful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They handle all types of electronics and solve all problems
I would recommend this to a friendRated 5 out of 5 stars
Excellent service!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The service was very good. I would highly recommend!
I would recommend this to a friendRated 5 out of 5 stars
Geeks ROCK!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to order online and have home delivery and service
I would recommend this to a friendRated 2 out of 5 stars
I don’t remember
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent was not able to program my tv remote and pair to my phone. About three years ago a geek quickly performed the job without any difficulty.
No, I would not recommend this to a friendRated 1 out of 5 stars
PROBLEMS WITH LG SOUND BAR FOR AWHILE NOW
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The service on my TV worked fine yesterday when John was here but today Nov 5 I HAVE NO SOUND AGAIN AND I'M VERY UPSET THAT I WILL HAVE NO TV UNTIL NOV 11. I SAID I NEEDED ANOTHER SOUND BAR AND I DO BELIEVE THAT IS THE PROBLEM. I HAVE BEEN WITH YOU PEOPLE FOR YEARS AND HAVE HAD NO PROBLEM WITH ANYTHING I HAVE HAD SERVICED UNTIL I NEED A BIGGER SCREEN TV AND SOUND BAR AND I'M GETTING VERY UPSET THAT I WON'T HAVE A TV WITH SOUND FOR ANOTHER WEEK AGAIN. SOMETHING NEEDS TO BE DONE AND DONE ASAP BECAUSE MY PATIENCE IS RUNNING OUT AND THIS IS THE ONLY ENJOYMENT I HAVE THESE DAYS AND I'M NOT A HAPPY PERSON. I KNOW I'M NOT YOUR ONLY CUSTOMER BUT I HAVE CONTACTED YOU PEOPLE MANY TIMES AND HAVE HAD NO TROUBLE IN GETTING WHAT I NEEDED. I WANT MY SOUND BAR REPLACED OR FIXED IF POSSIBLE. SOMEONE ELSE PROBABLY RETURNED IT BECAUSE THEY HAD TROUBLE WITH IT AND I'M SURE IT WAS PUT BACK ON THE SHELF AND I'M THE FOOL WHO GOT IT AND HAVING THE SAME TROUBLE THE PERSON BEFORE ME HAD. LIKE I SAID, I WANT MY TV FIXED ASAP SO THAT I CAN ENJOY MY PROGRAMS. I HAVE NEVER HAD SUCH PROBLEMS LIKE THIS BEFORE WITH YOU PEOPLE. I RECOMMEND TO MANY BUT HAVE I MADE A MISTAKE IN DOING THAT FOR YOU??????????? I SURE HOPE NOT.
I would recommend this to a friendRated 3 out of 5 stars
Repaired product under warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad representatives at the store where great. Horrible customer service and information when calling to speak to representative - miss information given and on my app.
No, I would not recommend this to a friendRated 3 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad rep was very nice and professional. However, he was unable to hook up our Sonos. He apologized as he was unable to restart them.
I would recommend this to a friendRated 5 out of 5 stars
Our TV is wonderful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our Geek Squad that helped us set it up were perfect.
I would recommend this to a friendRated 5 out of 5 stars
quick call back
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.customer service call returned quickly and all questions answered!
I would recommend this to a friendRated 5 out of 5 stars
Great Service!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Geek Squad Professional Service!! I will recommend!!!
I would recommend this to a friendRated 3 out of 5 stars
No fix
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was not able to fix issue with Samsung Tv says it’s a issue with Samsung
I would recommend this to a friendRated 5 out of 5 stars
Excellent product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.does everything as promised and described. Very happy !
I would recommend this to a friendRated 1 out of 5 stars
Miscommunication
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Although the techs sent out were fine, we completely missed the boat. I was advised by two techs that I needed a new universal remote. I've called several times to ask for guidance on what remote to buy with no response. Also, it's crazy that you expect people to be available for a 12 hour window?
No, I would not recommend this to a friendRated 5 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The crew is awesome well informed and always on time
I would recommend this to a friendRated 5 out of 5 stars
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My customer call for troubleshooting was the right thing to do.
I would recommend this to a friendRated 5 out of 5 stars
Top service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent home service by top notch, polite personal
I would recommend this to a friend