Customer Ratings & Reviews

Good service. A little slow but for what needed. Goid

The Geek Squad can't figure out Alexa: Been to my house over a dozen times and finally was advised to purchase 2 newer Alexa's and got hassled on the purchase. They wanted me to sign up for a home theater revision and not what I wanted. Finally 2 weeks later got an install and Still Doesn't work. Can't get anyone to really respond or deal with this simple item.

The representative walked me through adjusting my doorbell

Solved my problem within 30 min.and checked my other tv as well

It was determined to have an issue, but was reset and told if it happened again would be replaced. It happened again ans called best buy first told couldn't find the purchase then told out of warranty. I said i have total tech after 1 hour on hold was told would be contacted in 24-48 hrs. Still waiting.

This service cause me a headache later. There were damaged items that were not identified during the service. Also, my projector was removed to be turned back in to the store but a part of the projector mount was left in the projector causing a snowball effect trying to get the issue resolved. Still working on troubleshooting unresolved issues to date.

Delivered and set product in the appropriate locations.

Did not complete all the install. Receiver was not programed. Run around..waste of our time Including day off. Poor customer service

meets and exceeds my expectations. great price nice

He showed how to fix it if it ever fouled up again

They were awesome. Completely fixed the problem in no time.

My sound bar stopped working for no apparent reason.

Great product that allows wireless speaker connection!

Timely, knowledgeable, courteous and professional.

The technician stated several times that the Samsung television was old and with his lack of personality, enthusiasm, and difficulty with the English language, it became apparent that he simply did not want to attempt to offer support and instruction for maximum streaming capability. His mentioning of newer models over and over was a turn off and in fact, I accused him of trying to make a sales effort, rather than product support hoping this would encourage the focus on service, but was wrong. I'd recommend the service but not this gentleman. I dismissed him nicely, rather than trying to continue to work with him, which was frustrating, even at no cost. Time is money. He was wasting mine and his time. This was atypical and a huge, but disappointing surprise.

Was not able to cancel the trouble shooting. To make the original appointment took at least an hour after being handed off. What you need to do asap; There are two people on my account. Yet you only informed my wife who I added to my account. Your customer service was overall the worst in recent experience. Your customer service rep could not find our account for a half hour despite the fact I recently paid a premium price of $213 dollars to renew my Geek Squad service. Something went very wrong on your side. As mentioned my wife and I both tried to cancel the troubleshooting. This took two weeks. However it was only when a Geek tech guy called that he would stop by the next day that I explained to him the useless customer service at Best Buy / Geek Squad and how they could not identity our account, we could not cancel the service and as always the Geek Squad tech support has to figure this out.

Very knowledgeable person and very pleasant to deal

still have the same problem and quite frankly it appeared he did not know what to do just winged it.

As the title says, these guys and gals are the best for sure.

Still having the same issues.....not happy, The last time I used the service was great.