Customer Ratings & Reviews

I would rather not, I stated in the past about the whole ordeal and I would not like to go through it again

Very limited on what he would do for me ..I asked for a couple of things for him to do and kind of blow me off

Great knowledgeable and very good at what they knew

Rind door bell was reset. Worked for day. Then quit working again

Nice system. Good sound nothing to rave about.....

Picked up HP Desk Top from installation of new hard drive. I had previously requested help with "burning a disc, and advised training would be done at pick up, At pick up the person helping was nice but knew nothing of previous promises. He didn't know how but went to the back to ask. He came back and said it would require I buy more software (?) I would have appreciated a suggestion that they could handle that at that time.

Great, prompt service hooking up my stereo/TV system

Tried to fix my problem but an hour after they left the problem came back

paid for geek squad trouble shooting service. Was told they can restore my audio head set problem. Came out to repair. Was then told they do not know how to fix it. TV and all components were bought from Best buy. So I am out $150.00 and still no audio headset. Not happy

Played with remote and got A/V somewhat better. I still think receiver is messed up internally.

Very efficient installation of home theater sound system, but seemed eager to leave without an adequate run thru of how to operate it. We had to ask.

The service was to get remote to fully turn TV on/off.

Good person. I could not make myself clear to them.

The Geek Squad is a wonderful, very helpful service.

took a week to get appointment and not very helpful

Do not use their service!!! I called and setup an appointment and THEIR person on the phone decided what appointment I needed. The technician came and immediately said this wasn’t a troubleshooting call but a more expensive service call. He told me he could reprogram my remote but this service call would be $149. I called Best Buy immediately and asked if they would credit the troubleshooting service of $129 and they said absolutely no problem. So I paid the additional $149 and waited for the credit. After 5 calls I’m still waiting for my $129 credit!! Best Buy sucks and they need to stop outsourcing their customer service calls and setup appointments!!! I was very clear with the setup appointment person what I needed! Now I can’t ever get a person to return my call!

My home theater still does not operate properly. Hope I didn't have to pay for this visit. The tech really didn't know what he was doing.

The video issue not quite resolved. The video on my plasma tv was not being transmitted although the audio was. It just stopped working. The 3 HDMI ports on the back of tv stopped functioning. However, "HDMI 4" works but the DVD player (brand new) has to be plugged directly to the tv instead of the receiver's sound system in order for video to work. After Geek Sqd, - if you want to watch cable - you have to switch the tv's HDMI cable from the dvd player to cable box and vise-versa. Really? You shouldn't have to as that was not a problem before. Geek Sqd. couldn't figure it out.

Look up the person that came to my house I forgot his name he was very good but corporate was awful almost 2 weeks for Sony parts. Then with very little compensation. Will never buy anything there again. Going to PC Richard for my next TV

I still have the basic same problem. My remotes are not functioning correctly and at times not at all