Customer Ratings & Reviews

just in case i dont know what im doing i got this.

IAM VERY VERY DISAPPOINTED Disgusted. With the BEST BUY SERVICE THEY SAID THEY WOULD PROVIDE TO ME, BUT NEVER SHOWED UP TWO TIMES AND ON EACH NO-SHOW THERE WAS NOT EVEN A PHONE CALL MADE. I CALLED CUSTOMER SERVICE AND THEY COULD NOT DO ANYTHING ABOUT IT. IT IS POOR CUSTOMER SERVICE CUSTOMER SATISFACTION AT BEST BUY. THEY DON’T CARE IF YOU’RE A SINGLE MOM DON’T GET PAID FOR TWO DAYS. YOU ARE NOT AT WORK WAITING FOR THEIR REPRESENTATIVE TO SHOW UP AND ALL THE SUPERVISORS THERE’S NOTHING THEY CAN DO TO MAKE IT RIGHT OR CORRECT EXCEPT FOR SAY THEY’RE SORRY BEST BUY DOESN’T CARE ABOUT THEIR CUSTOMERS THEY DON’T CARE HOW TO MAKE PROBLEMS RIGHT CAUSE THEY CARE ABOUT IS THE INITIAL MONEY INITIAL PURCHASE AFTER THAT, YOU’RE SINKING AND TRYING TO SWIM ALONE WITH NO HELP FROM BEST BUY HI I WAS ON THE PHONE FOR OVER ONE HOUR. I HAVE MISSED TWO DAYS OF WORK DUE TO BEST BUY AND THEY DON’T EVEN GIVE THEIR OWN EMPLOYEES THE TOOLS OR THE MEANS TO REMOTELY TRY AND MAKE THINGS RIGHT WITH THEIR CUSTOMER. SHAME ON YOU BEST BUY.

I had to wait two weeks, and I had to call them because they never showed up. So I called them to find out why they didn't show up. And it turns out that they couldn't do what they were coming out to do anyway, they had charged me a $129 and then told me it would take 2 weeks to 10 days to get the money back.

I bought a TV , soundbar, and wallmount 10/28/21 with delivery and installation 11/13. Now Best Buy has cancelled the appointment and my order because it's not available. It was available 10/28 and in stock. 1- They could've tagged a TV as sold! but instead are now out of stock. They have provided no solution, no response to when the TV or soundbar will be back in stock. 2- I could've brought home the TV and soundbar on 10/28/21 when I bought it because it was available at the store. If there's a supply issue, why don't they suggest this. The worst part is no one has provided answers or a solution.

They never got the dolby atmos speakers right i can never hear the.

The visit and the repair at the time was very good. However, less than a week later, all stopped working properly, AGAIN.

Worked at it diligently when he finally arrived. The issue seems complicated as cannot be resolved unless we change the current way it has been configured and working for 5 years. Sounds questionable.

They were not able to get all My problems resolved. My power was out!

did a good job mounthing tv but it took four differant tecs to get it to work after the 4th vist tec fixed it

At times the tech seem to be in a rush and don’t explain some the major details.

I was advised to contact the tv manufacturer due to the 2-yr warranty.

Unfortunately my issue could not be fixed. Sadly this TV is either defective or just junk.

Agent very nice but he couldn’t get the indoor antenna to work

Agents change audio from cable box to my receiver. They did not change the Roku channel

It was a wasted trip. Said he didn’t have his laptop to check or troubleshoot Harmony remote. I have a hue bulb not working properly. Still waiting to hear back.

Installation was about 60% complete. Had to complete taking the refrigerator apart to be able to use it.

There was nothing that they could do. Still having the same challenges.

Tech didn’t want to do the scheduled work. Wanted to charge an additional $59 for the service call for the speaker set up. Told me I could do it myself, when I objected to the additional fee. Geek Squad has always been very responsive in past calls for various installations. Best Buy did refund the cost of the service based on my complaint, which was warranted.

Cancelled the appointment since I figured out the problem with the Sonos sound bar having too much bass

It took four separate appointments to get a technician to my house.