Customer Ratings & Reviews

Must turn off Surround Sound to hear voice on Firestick movies.

No they didn’t connect everything they was in a rush I guest

It is still not working. I need to get another appointment for both

The Geek Squad canceled my original appointment, but I only found out that they had canceled it because I called to check on it after I had waited until the end of the promised service window. Geek Squad should have notified me that my appointment had been canceled because of a something on their end and they should have called me to reschedule instead of just ignoring my appointment.

Checked Wi-Fi on my computer and TV but we still don't have good reception .

Lack of customer care is the whole reason we did not renew are membership!! My home theatre system went out right around a year after purchase!! I called the local store and was informed to bring it ack to them and it would be exchanged!! When i arrived after packing all of the components up i took it down there when there whole attitude changed, why i was told i didn't renew my membership!! When we bought three systems at the same time i was told my membership will renew at the end automatically by debiting my account! So they said it was my problem lol. Great service we were 2 weeks past our subscription renewal. Bottom line if you don't have there membership your just out of luck. talk abut poor customer service. I will never buy from this company ever again!!

Problem was not fixed. I need to get them to return

The agents were very kind but did not fix the problem. They were going to call me in a few day to set up another appointment to bring a part but never did. That is the last I have hear. I would still like to get my head phone attached to my TV fix. I bought everything from you.

This agent was called to make my insignia headphones work with my tv. He did an operation which had them working for a minute, but I told him I had tried that before, and they stopped working after a few minutes. He said he couldn’t wait around to see if that happened. I had bought a new set of headphones, and he told. E if old ones stopped working, just replace them with new ones. Approximately 5 minutes after he left, they stopped working. On my own, I replaced old ones with new pair and they worked. Obviously, something stopped working and was defective in the old pair. The Geek squad visit was worthless as I e ded up fixing the problem myself. I believe I am entitled to a refund. Visit was worthless

I purchase this item and hooked it myself. it worked okay but has one major flaw! the rubber unit that you use to control keep falling off the device. I have had to replace it. thank goodness i bought a warranty. In less than a month it come lose on the new device.

It took 45 mins. to get an appt - transferred 4 times. When Geek Squad arrived, they were helpful. But they could only do 1 thing. Additional assistance required a 2nd appt and another surcharge. Didn’t feel like taking another hour out of my day to book a second appt. and pay the additional cost.

Dryer deliver early. Did not have hose to connect water line. Did not reverse the door to open the way we wanted.

Sam came to house fixed the remote but did not fix the entire problem stating he had other stops, I paid $99.99 I am not satisfied with end results

Horrible experience. ZERO STARS. Best Buy has cancelled my service without my knowledge twice on the day of service. I can’t get any answers. I got no call from the rep. I’m on my 4th appointment in 3 weeks. I’m at the point where I’m not in the mood for calling a number and providing my phone number, address or writing an order number. What’s the point if my calls have been cancelled by the system. I have no faith at this point. I need to talk to a real person.

Still having problems with sound bar after two visits from geek squad

Black colors in some “content” are not “true”Geek Squad was excellent

I called to ask if I could a diagnosis on my audio component. Person on the phone made an appointment to bring the subwoofer into the local Best Buy for diagnosis. When I got to store, GS agent told me they don’t trouble shoot at store and to make an in home appointment. I was a given an 8 hour window for appointment. I called the night before to get an approximate time of the service team and was told by the phone agent she wasn’t sure who was coming and if they would be able to troubleshoot. She started going into extra details that I didn’t care about. Not the best attitude from her. When tech showed up at home, they looked confused and said they didn’t have a way to troubleshoot my sub. Complete waste of hours of my time.

My TV screen flashes and does not function properly. I researched this specific issue personally and found it was a motherboard issue. The motherboard for this TV is 25$ online. I called geeksquad over to see if this is something they can do. I was informed I would have to pay for a diagnostic, the parts and labor. I was also informed it would cost more than buying a new TV. I found this insane considering I can install it myself for free and buy the part for 25$. This is odd to me since I pay for the yearly bestbuy membership and thought it would cover something like this. The team made it sound like it would be a very hard thing to do and eh just buy a new TV.

Input problem with TV in September- GS said we needed new receiver -we bought the one GS recommended. In December same problem comes up - GS said we needed new TV. Bought the recommended one. February- same problem. GS said we couldn't have 2 receivers of the same brand next to each other. I spoke personally with Best Buy manager who admitted that the GS just wanted to get out of my house. I had to go out to a BB as arrangements on the phone are LITERALLY impossible. Arranged for the original installer to come (had to wait 3 weeks). Then he cancels the day before. Guess who calls to replace him- the GS member who told me I couldn't put 2 receivers next to each other. I promptly called another professional company who fixed the problem on 20 minutes. I would never recommend GS to anyone ever. They also told me that my theater system could not do 4-channel output- also false. You need to do a better job training these guys.

Needec diagnostic done on my tv and they sent an installer instead. Very nice guys. Thankfully he used to diagnostics. Sent part order to proper person. Got an appointment 3 days later just to have it canceled for no reason. Got another appointment text for a few day after the canceled appointment. Wouldn't you know, they were sendibg a technician to a whole different city. So canceled again. Now about 10 day in i get a call saying my part was being ordered but not sure if it would come. Next appointment is a little past 1 month from the first appointment. So many miscommunication with one another. Well, their just not sharing with one amother at all. Very disappointed, this is not the best buy i remember.