Customer Ratings & Reviews

GS came, took my remotes and tried to do the same thing that I have been doing for days. They were here for about 10 minutes and left. I am quite disappointed

Omigosh! So much time on the phone and in the store with different stories about how to handle the first TV, which would not work.

To start, I believe the individual technician was polite, tried to do a good job, was efficient. The issue is that I do not enjoy shredding $100 bills and doing so would have created the exact same results. Although, in the past I have seen the exact same set up (mirroring a computer to TV) function in my house, it inexplicably stopped doing so (with no change to any aspect of the system). The tech was completely unable to do anything to rectify the problem and his only suggestion was to "hard wire" the set up with HDMI cables. I knew that would work from earlier experience, but I wanted to get rid of the cables, hence the Activison/Roku set up in the first place. I just felt that if I could get it to work at one point, the Geek Squad should be able to get it to work permanently........but apparently not. Yet I am out the full $100.......never again.

a little hurryed could have taking his time to tell me what he did

This home troubleshooting service was a total waste of time. I knew that one of the components in the hours, and Wilkins speakers that I purchased from Best Buy was not working. The technician stated that they do not repair the speakers and states that that’s all they could do it was up to me to find a way to repair the speakers on my own. The speakers were purchased at Best Buy.

Greek Squad came out over over a week ago to give me a consultation on sonos home speakers, outdoor sonos speakers and a video alarm system. He said he would email me his recommendations and would send an installation tech out to see if the sonos speakers can be wall mounted. It has been over a week and I have not heard from him. I sent him a follow up email a few days ago with no response. Very surprising considering all of my other encounters with in store and at home employees have been AMAZING!

The person that was sent barely do anything. I was trying to tell him what was wrong with the TV he doesn’t listen making the whole thing useless.

Home theater service only hooked up 3 of the total surround sound speakers. Two speakers are not working, so, I wouldn't say that the job was completed.

We are still waiting for the part. So the sound on our TV can be fixed. It's a real pain getting up every 15 to 20 min. to unplug and plug the sound bar in so we have sound again.

The young lady was so good, and polite, she was quick and neat

The agents came, said they would need to get a part, and then left. No work order was ever filed when They got back. This was according to the geek squad helpline. No other contact was had. A month later, we are starting all over again. This behavior deserves negative stars. We have had good survive in store, however this was our first time using the in home survive as total tech members. I am not very pleased with the lack of any results! We are going back to the store to try and resolve this. The TV only works for about 60 seconds then turns off.

Didn’t Happen. Showed up for 2 tasks. 1st was for setting up security system. Lacked knowledge of the product. What he did I could have done. Second task was to help with a problem with my fire tv recast box. Didn’t happen. Guess they should have a checklist to be crossed off and signed. I forgot about it myself, but was concerned about the security system. This is only one person, I’ve previously had good geek squad people before. Make sure you get someone knowledgeable about the product

Recalibrated my Sonos signal. However when I asked the two Techs to run a two minute Sonos speaker calibration, which your techs have done every time they have come out before they refused to do so. They stated new company policy. Why then did you send two technicians, no lifting involved. If that’s the new mantra for the company will consider buying equipment elsewhere, very disappointed. I bought three tv’s and a complete sound system last year. Sad

The Tech guy was very nice, fixed our remote for somethings but now my Apple TV does not work with our remote. Worked before he fixed other items. I tried to call him back but never heard from him. I would like to get it fixed..without having to pay another $50.

I waited all day today and no one showed up. This has been rescheduled to Saturday June 1st. No one called today an I followed up to find the person was not going to make the appointment. Look at my history with technical service. The Best Buy record is horrible. I expect a full credit since I’ve taken two days out of my schedule for nothing

Thought the problem was fixed, which initially it was (the home theater projector turning off on its own every 20 mins). But the "fix" created new problems (now the receiver shuts off every 20 mins). I called the original tech back 3 times (he left his card and said to call him if I had any issues). I still have not received a return call or offer to help. And I am paying for "My Best Buy Total!"

They didn't fix the issue on this particular visit - each time different Geek squad team members have different skills - they do not all know what they are doing

Useless service. Two people spent an hour “troubleshooting” and never found the answer to my issue. Basic forum searches got me to the answer in ten minutes after the “experts” left. They also wore dirty shoes throughout my house and onto my carpet. This service was purchased to install my home theater so I got the value of the geek squad product with that one event when we purchased the home theater. Otherwise I’d be demanding my money back. This is not an expert service for troubleshooting, but rather, a good value service for install of new equipment.

really? it takes a week for “lamar “ from the geek squad to come and troubleshoot my surround sound system. yet he is incapable of you GPS? i am very disabled i can’t watch my system in my den that’s what i contacted y’all again really? send a supervisor from the geek squad to my home and i will show you what happened! sucks so here i sit still no geek squad then after waiting for two weeks to contact y’all and trying make another appointment your so/called supervisor hung up on me.

They never shower up. No phone call No email. I’m still waiting for for a refund. No communication. Extremely disappointing.