Customer Ratings & Reviews

The 65 inch LG TV that I purchased is the only item that works properly and with which I am satisfied with.

The young lady was so good, and polite, she was quick and neat

Didn't get the TV & Sonos to sync. so need another tech. and bring possible parts to get it right 3rd. time hopefully is THE CHARM !!??

Still not doing what I want… I told the kids that came here what was going on & they just did what they wanted to to fix the problem & didn’t listen to what I wanted and just did what they could and left

The Tech guy was very nice, fixed our remote for somethings but now my Apple TV does not work with our remote. Worked before he fixed other items. I tried to call him back but never heard from him. I would like to get it fixed..without having to pay another $50.

Useless service. Two people spent an hour “troubleshooting” and never found the answer to my issue. Basic forum searches got me to the answer in ten minutes after the “experts” left. They also wore dirty shoes throughout my house and onto my carpet. This service was purchased to install my home theater so I got the value of the geek squad product with that one event when we purchased the home theater. Otherwise I’d be demanding my money back. This is not an expert service for troubleshooting, but rather, a good value service for install of new equipment.

The agent did not connect our wired camera system, claiming that he does not know how to do it. He said that I only ordered for troubleshooting not for installation. He also told me that he will call again to set me up with another technician who knows wired camera systems, but when they called, i was not able to answer so I called them again but it went to voicemail. I left a message but he didn't call back. Very poor service, overall.

2 Best Buy Geek Squad Technicians showed up to my house; they came into my home, looked at my tv; took it off the Wall Mount; Told me the BackLight was most likely out; Put the tv back on the Wall Mount; then told me that was all they could do; Didn’t tell me anything else. I ended up buying a new tv, although I shouldn’t have because if you Best Buy would honor its commitment to the warranty, it should still be good for a return and refund, correct? Thanks!

I waited two weeks for someone to come out only to be told in 10 minutes he does make repairs on our TV. He could not call the service center and schedule the right tech. I have to go back to the store again and reschedule someone who can fix the TV. Last time this happened, I had three separate techs over the course of several months. This Geek Sqad service is not convenient. Either your triage needs improvement to assign the right tech, or your techs need more training.

I had to reschedule or cancel at the last minute due to illness. Call center was unable to reach The geek Tech. Call center is a very poorAnd only option to connect to local store. Every time poor service.

My 3 year old LG OLED C9 with maybe 20-30 hours had sound but no picture. The 2 geek squad guys came into my house shined their cell phones on my display and told me that my display was bad and it would be $1500-$1600 to replace it. Well after these 2 goobers left after not performing a single act of troubleshooting I unplugged the tv for a few hours plugged it back in and low behold my display wasn’t bad. I’ve had to reset it again since then so there is something wrong but it sure isn’t my display. I think that BestBuy owes me a free trip to my house to really troubleshoot and diagnose my tv so that it will perform like the $2600 tv that I paid for.

I had a lovely and encouraging meeting with the Geek Squad technician, who promised to get back to me with recommendations for upgrading to a new TV since mine was not really worth repairing. He never got back to me. I have a broken TV and no help trying to select a new one. I'm disabled and can't go to the store to talk with someone. I had high hopes after meeting with him, but was disappointed in the end.

They did a quick job. Arrived on time. Very personable.

We were trying to connect HDMI cable to amplifier and Laptop to present video/audio on screen. Tried with Geek squad person for help but did not worked out.

65 inch Sony TV bought at Best Buy stopped working. Made appointment and paid for Geek Squad service call. Technician not sure what was wrong, thought it could a couple of different things, but not sure if he could get parts. He was going to check to see if available and cost. My husband never heard back from tech. He tried calling him back, even went to store on Woodruff Rd to try to find out if TV could be repaired. No help from anyone. Feel like money spent for service call should be refunded. No satisfaction!

technition did not solve problems with Roku or Sonos. I was later able to solve the problems by reinstalling Roku and speaking with Sonos tech who walked me through process.

my system still doesn't work!! I will nev er buy from Best Buy again!!!!!!!bad

Great person, but the item he was looking into fixing was something he was not familiar with.

I was told my brand new remote was defective,just got it from Xfinity store so back with the old one which is ancient !!!

The techs were lovely, but absolutely unable to help. Despite being PERFECTLY clear about what the issue was and what we needed when I scheduled the appointment, the techs sent did not work with the product in question. They openly let me know that the off shore appointment scheduling team was terrible, and that if I wanted the correct team to be sent I should have made the appointment in store. They stayed less than 5min and offered no assistance. We were still billed in full for the appointment.