Customer Ratings & Reviews

The agent tried to fix my sound problem with my receiver, surroundsound system, and television, and was unable to solve the problem

I called the tech as the adjustment he made to my system was not functional the next day. He said he would schedule me for a “re-do” appointment. That was 4 weeks ago. I have not heard from him or Best Buy since.

Tech didn’t know any thing about streaming. He was no help and messed up what the prior Qeek Squad member had done right. I can’t get channels again. Also when I took iPad to your store on previous visit, Adam was not able to identify problem. But in the process, he made my emails go out as Comcast as sender and duplicated all emails. I had to take it back to the store to have what he did fixed. Truly wish I could give zero stars.

Can I do less than one star? Service appt was cancelled without notice until I called Very unhappy!!

I set up a Geek Squad appointment to have my surround sound fixed as it stopped working less than. 2 weeks after we had it installed. A repair man came, told me he needed more parts and then left. No one has called back or come back to fix the surround sound since. And we are paying for Total Tech membership. Very disappointing to say the least

A new Ring doorbell was installed and the battery drains fro 100% to 10% in 4 days and Geeksquad keeps passing the buck and won’t get someone to fix or replace it.

Were unable to fix problem after spending about an hour. They did refund the charge.

I was disappointed. My problem wasn’t fixed. I have to take my projector to the store even though I purchased the insurance for the tech to do home visits, but the te g that came ti my home was very nice and polite. He tried to assist the best he could under the circumstances.

I assume this is for when I tried calling. Which seems to be nearly impossible. If it was about scheduling them that was fine because the sale associate set it up although I wasn’t happy being charged twice

Agent never showed, because “His old truck couldn’t handle three inches of snow in the ground and it got stuck about 100 yards from our house”

Here I am and I need it done again and Have to pay again even though I paid for Geek Squad I also have to pay over 100.00 for them to come and set up my tv again it's ridiculous

No one has called to tell me when they'll be here.

The agent noted that the new Samsung 8k tv was not as clear as should be expected (even though it is supposed to upscale) but said there was nothing he could do. He was prompt and courteous but the results speak for themselves and I should not have been charged for this "service." I am disappointed with the TV.

First time for less than excellent service. Tech came and left without fixing the problem.

Absolutely the worst experience every!! I have been without my projector for over 3 months now! It was working fine until the tech changed the bulb. Everytime I call Best Buy I get bounced around to different departments. No one can help the resolve the matter. I have had several appointment for a tech to come to my but they all get canceled the day of. Totally unprofessional !!!!

Absolutely horrible customer service. The woman I talk to somewhere in Central America was basically unintelligible on what she was saying in garbled English. It was a joke. She would talk to me for 35 to 40 seconds and then put me on hold for a minute to talk to someone.

The employee was friendly enough, but he set up my television without seeing if I could operate the remote control.

Poor access. A no show by Geek person. Use of A I you now employ was just to block me from getting an appointment. It took 36 hrs of bot stalling notices. No good comments.

The geek guys installed my new TV, they were very nice and even managed to hide all my wires. Very satisfied with their work.

Didn't seem to understand what was causing problem, Rear speaker has crackling... it still does post appointment