Customer Ratings & Reviews

A new Ring doorbell was installed and the battery drains fro 100% to 10% in 4 days and Geeksquad keeps passing the buck and won’t get someone to fix or replace it.

No one has called to tell me when they'll be here.

I assume this is for when I tried calling. Which seems to be nearly impossible. If it was about scheduling them that was fine because the sale associate set it up although I wasn’t happy being charged twice

technition did not solve problems with Roku or Sonos. I was later able to solve the problems by reinstalling Roku and speaking with Sonos tech who walked me through process.

I set up a Geek Squad appointment to have my surround sound fixed as it stopped working less than. 2 weeks after we had it installed. A repair man came, told me he needed more parts and then left. No one has called back or come back to fix the surround sound since. And we are paying for Total Tech membership. Very disappointing to say the least

Were unable to fix problem after spending about an hour. They did refund the charge.

Absolutely the worst experience every!! I have been without my projector for over 3 months now! It was working fine until the tech changed the bulb. Everytime I call Best Buy I get bounced around to different departments. No one can help the resolve the matter. I have had several appointment for a tech to come to my but they all get canceled the day of. Totally unprofessional !!!!

The employee was friendly enough, but he set up my television without seeing if I could operate the remote control.

First time for less than excellent service. Tech came and left without fixing the problem.

The agent noted that the new Samsung 8k tv was not as clear as should be expected (even though it is supposed to upscale) but said there was nothing he could do. He was prompt and courteous but the results speak for themselves and I should not have been charged for this "service." I am disappointed with the TV.

I was disappointed. My problem wasn’t fixed. I have to take my projector to the store even though I purchased the insurance for the tech to do home visits, but the te g that came ti my home was very nice and polite. He tried to assist the best he could under the circumstances.

Outcome took way to long. Did not receive return calls promptly. Had to drive to store to drop off projector that geek squad took down, what a joke they could have taken the unit with them . Overall it has worked out but the headaches out did the reward.

The geek guys installed my new TV, they were very nice and even managed to hide all my wires. Very satisfied with their work.

The agent couldn’t pair my logitech remote with my fire stick. Best Buy sold and installed them originally. Why couldn’t the next guy repair it

Absolutely horrible customer service. The woman I talk to somewhere in Central America was basically unintelligible on what she was saying in garbled English. It was a joke. She would talk to me for 35 to 40 seconds and then put me on hold for a minute to talk to someone.

Didn't seem to understand what was causing problem, Rear speaker has crackling... it still does post appointment

Still unable to use my voice command. Greek people came in and did everything but not what we really wanted . Maybe if he would have not talk so much he could have got the job done right.

The trouble shooting went. Tech ordered the part needed to fix the problem, I received the part, texted the tech as instructed and said he was overbooked and would not be able to do the repair. dead silence since then with two additional contacts since then. This part of your System is broken. Your answer will be that we are short of staff. This is a new washer. Want it back?

Very difficult to get to speak to a live person. Made contact with 6 agents. All were given remote access. All were unable identify why my computer turns itself on. Each did some changing and stated that they thought the problem was fixed. None of the agents followed up to find out the problem remains. I got disconnected from one agent, who had just confirmed my phone number, and he never called me back. It appears that these people from another time zone are not qualified and do not have the courtesy to offer a course of action to fix the problem.

my system still doesn't work!! I will nev er buy from Best Buy again!!!!!!!bad