Customer Ratings & Reviews

The agent who came to our home told us that the processing board was not working properly and the TV would need to be replaced. We was told that we would be sent an RA number but have not received any communication. When I called back we are now told that the agent didn’t put any notes in the system and kjust marked it as complete. We are not happy as our TV is still not working

Had an issue connecting Sonos speakers to the Internet. Tech had no clue. Had to pay anyway.

Communicated the issue during my initial call and requested to put notes with the order, technician came out and performed the same trouble shoot the last 2 technicians determined; Took off work to wait all day and then the technician advised without any effort to fix the same issue of the last 2 tech's

They came out to fix my Alexa, but right after they left, we discovered it was not fixed. I tried to call them as they were driving down our street, but no one answered. I called the store and they said I would have to make another appointment. I unplugged Alexa and I’m going to see it in a yard sale. I would recommend them, but in this case, they didn’t help at all.

I have been waiting 3 weeks to have the Geek squad come help me and I have another week to wait. This is not what I’d call good service.

Agent came to fix my Alexa. He did not. I already reviewed this and wrote to geek sq. I do not wish this to be published.

Here I am and I need it done again and Have to pay again even though I paid for Geek Squad I also have to pay over 100.00 for them to come and set up my tv again it's ridiculous

I am very upset with the two mounts that's on my bill after several disputes, I would like it to be removed please.

I needed a total of 6 different people from geek squad to properly totally setup my new TV to get all the sound out of my new home theater!

Mounting was fine - system did not work properly and up on notifying Best Buy, was told it would be no sooner than Thursday 1/14/21 before Someone could get out to make it work.

The service man have been to the house 4 times the Arlington crew Sean Finney never returned our calls I had to hire an electrician the IT staff blame solar power refuse to replace panel. I usually love Best Buy Arlo IT STAFF needs work

Very disappointed in the quality of Geek Squad Service! Had we known this, we would not have purchased the Total Tech plan. Despite two visits to our home, the technician was unable to complete the installation. He was a no-show for a third visit with no word as to why. On Thursday August 6, we spoke to a Customer Service Rep who expedited our install for Monday August 10. Today, August 8, we received a text message and e-mail saying that we had no appointment scheduled. We deserve better! This has been going on since June 30.

I’ve contacted customer service over the phone and in the store and can’t get anyone to help! I’ve spent over $3000 on camera and stereo equipment that doesn’t work properly! I’ve asked to speak with someone in corporate outside of the store and can’t get anyone to give me a call back!! Clearly no one in this company cares about the customer. Customer service is atrocious!!

Two agents could not solve the problem- could not get TV sound to my Sony sound system!

Agent never showed, because “His old truck couldn’t handle three inches of snow in the ground and it got stuck about 100 yards from our house”

Can I do less than one star? Service appt was cancelled without notice until I called Very unhappy!!

Haven't had the appointment yet not till7th thats it

the agent seemed rushed and disinterested in being helpful. very different experience than with the previous agents three weeks ago.

Poor access. A no show by Geek person. Use of A I you now employ was just to block me from getting an appointment. It took 36 hrs of bot stalling notices. No good comments.

First guy could not fix the problem. Automated system tried to get me to call and wait on hold 20 minutes to reschedule. Received an automated message of a second apt on a date not discussed with rep previously. Called that morning to confirm and confirmed they would be at my house between 10am and 1pm. They never showed up, called.... Multiple hours spent trying to deal with this chaos with no resolution.