Customer Ratings & Reviews

Very poor support overall. Geek Squad that came to my home were unable to figure out what to do. They got me connected with Magnolia but other than speaking with a person by the name of Leonard, I've heard nothing, and my problem still exists.

Couldn't fix my problem. Told me to call Sony, After I called Sony the issue was super simple to correct, something the Geek Squad should have been able to do. Then had a chat conversation with Geek Squad and was told they would call back in2 or 3 day, and never got a call from them regarding a different issue.

What I wanted was speakers to amplify tv sound, $1,500 later and statements made by the salesman that this sound bar system would be perfect. The speakers only amplify background noise, why would I need that!! Two tech visits later, absolutely NO improvement, NOT A HAPPY CUSTOMER!! DO NOT WASTE YOUR $$$

Agent tried to trouble shoot over phone. Didnt work. Had to set up a Geek Squad visit. Notified by text to be available to meet tech between 8 and 12 pm. No one showed up. I called at 1:30 pm. Agent on phone said a Tech would call me. 20 minutes later my appt was cancelled. Still no contact from Geek Squad.

tech said we need a firestick for addition apps on home theater. now have, waiting for tech return to program the magnolia remote

Arranged appointment. Personnel that called to confirm said that he did not have equipment to analyze problem. Said another person would be assigned and reach out within hours to confirm their visit to my home. No one called until 4 days later. I was out of town and could not reschedule.

No solution after two visits. Ask for a consult with Best Buy and obviously there was no follow up from the last survey. Best Buy is getting worse as a company in most every phase particularly the Geek Squad. Don’t send any more surveys. They don’t help service and are certainly not followed up. You guys are very bad at your job expertise..:

They really didn’t correct my tv and Avr problems.

Had four five technicians come to the home to remedy the problem. They all worked hard then the best they could do Camden conclusion that the TV and the tuner can't communicate. Don't know how to fix it. Meanwhile, I'm stuck with entertainment system that doesn't work

Geek Squad did not fix the sound problem between my TV and soundbar.

The agents connected my laptops to my printer, after they left, about one day later, my I was not able to print from my laptop. I called the agents twice, I spoke with Tyler, one of the managers of the Geek squad. He assured me the agents would respond, to this date, I have not received a response.

The problem with my soundbar is still occurring after the Geek Squad visit. I left messages for the technical agent, as well as his boss, and did not receive a response so I called the Geek Squad toll free number and they told me that they provided feedback internally. It's been 2 weeks and still no follow up. Very disappointed.

system worked when the tech guys were here. Two days late not so much seem to having problems again.

The agent did not show up or even call for the date and time that was arranged. We called him the following day to see what happened and we set up another date/time. He arrived late and could not fix our problem. After approximately half an hour he said we needed to buy a new sound bar. After another half it started working. He turned around and walked out. He was also very condescending.

Twice I have called the Geek Squad with questions, and they have insisted upon sending out a truck full of gear and two employees to answer a question that could have been answered over the phone in about 18 seconds. Inefficiency and high overhead like this makes for a terrible business model.

This was my third service call with a Geek Squad person, two calls with the TCL tech and no one was able to figure out why my sound bar works when it wants to and can't get the lips to match the actual audio. Had a new TCL TV installed, and made it worse. To add salt to the wound, TCL decided to do an update and the sound bar volume numbers were taken away.

You must be joking. You required payment up front. Then you schedule an appointment. I was home all day and the person never showed up. The report was and probably still is they are in transit. I am still waiting for the service i ordered and paid for a month ago. No schedule the appointment for the service I paid for

I've been a loyal customer for over 20 years. Including being a tech support client for 15 years. It's deplorable to take all the points I've worked hard to earn over the months and years I've solely purchased from Best Buy and not allow a committed customer to use them after 60 days! If you want great customer support, you should allow at least 4 months to use the points!

Still waiting to resolve this issue. Please advise.

Install outside security lights was done 4/27/21. Solar lights on back of house never did work, call service many time, but no answer, left text message, no reply.