Customer Ratings & Reviews

These guys had no idea what they were doing. Problem still exists. The system was purchased at Best buy and we were told that it would all work. After several months and several tecs showing up the system which we paid a fortune for still is not working and we can no longer return the system.

I had to hire another computer company to fix what your company screwed up. I’m down $620 at this point. Home theater still not working n must hire home theater company to fix what you screwed up there

The Geek Squad is not reliable. All they did was to find reasons not to honor total tech. My TV should have been replaced but they would not do it. Still don't understand why but this has led me to stop buying anything from Best Buy evet again

LG 5.1.2 sound bar rear speakers turing off and on . Geek squad couldn't produce the issue of intermittent sound...sucks because I still have a sound bar worth $600 that is 5 months old and doesn't work properly..sucks don't purchase this sound bar.

Unsatisfied with the service They not true to agreement

A no show. Was advised all day until the evening that they were on their way. No calls; no nothing from the tech. Absolutely unacceptable and a waste of my time which I intend to get compensated for.

I was sold a home troubleshooting visit when the store couldn't figure out the issue with my soundbar. I went home and fixed the issue myself, and immediately canceled the home visit. Weeks later and the refund still has not been processed.

My LG TV sucks and does not work how it is supposed to because of a hardware issue and software. My TV does not work how it should and Best Buy geek squad rigged it up to work for now. With wires instead of connecting it wirelessly to the Wi-Fi. The TV is only one year old.

The technician that came to my house, I think his name was Matt, was very professional and courteous. All of my other dealings with store and staff was very disappointing and I will not be purchasing anything from Best Buy in the future.

Geek Squad at the house 6/18/2022. Could not fix the problem. I was told I needed a new Xfinity box. That was not true. I got a new box but the same problem existed. Could not pair the audio device to the Xfinity remote. As the problem was not corrected by the Geek Squad I should not have to pay. Please refund my 99.00

This service was never ordered as i have no home theater system. Service rep kept repeating my home theater system and would not correct the type of service. I told him to cancel. Again, i would like any charges to my credit card be cancelled.

A lot of money to fix and/or complete what they started... after I got the cables from Amazon.

They were here like 5 minutes and left in a hurry. They even didn't connect all the parts I found out days after they left.

Very unhappy did not fix problem Please send geek squad back

the agent hooked up my TV and told me I needed a new cable box, I called my cable service provider and scheduled an appointment to have a cable installed. I was told I had the newest cable box, the problem was the Geek squad tech did not turn the connection for the TV to connect to the internet to install the channels.

The idea of using Geek Squad was to fine tune my sound system, decide which course of system is best to follow. Then to program my "clickers" and most importantly to explain to me how to use the system once he had left, the TV shut down and re-started again. That did not happen as it is back to the way before the tech came out.

Troubleshooting call for nonworking speakers. Was advise what equipment might be failing but tech had no solution on hand to fix or suggest.

they never gave me an option to come out and connect for me.

Best Buy has the worst customer service in the history of customer service. Every order I have placed has been met with some sort of trouble that Best Buy refuses to take responsibility for and only blames someone else. I will never buy from the company again

I had requested service for two different occasions. None of the technicians could fix the problem and they recommended to but new product. Useless service