Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Problem not resolved
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 service calls installation was great 2 nd call Trouble shoot voice and picture didn’t match. He did nothing Because the Best Buy clerk did not write the other correctly 3 rd call he couldn’t resolve the problem After going to the Dedham store 8 times and the woman manager from the home theatre dept was rude and opiniated and didn’t listen and now I have bestbuy ptsd from her and my unresolved set up issues
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading a review! Our goal is to provide the smoothest experience possible, so we're saddened to hear that hasn't been reflected during your recent appointments and visits to your local store. The experience you have described is a far cry from the one we intended, but we're glad you let us know so we can handle things better going forward. That said, the next best step would be to call us at (800) GEEK-SQUAD or (800) 433-5778 for further support.
Rated 2 out of 5 stars
Not me!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We did not buy a tv or have one installed on 12/23? What’s up?
I would recommend this to a friendRated 1 out of 5 stars
Misdiagnosis
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came to my house on time, and seemed knowledgeable. Needed the sound on my TV fixed as it was not working. Told me it was the DISH box - that I needed a new one. Had DISH come out, they installed a new one, but the DISH rep said it was the sound bar that needed replaced as there was nothing wrong with the DISH box( verified as replacing it did not fix the problem). $100 down the drain...
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to reach out about this. I'm sorry to hear about this misunderstanding and failed diagnosis. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
No Solution Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid extra so that when i had a problem, someone would come out and get it fixed. This was a waste of my time in every aspect and the problem was not solved. failure to execute
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed with service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech told us "no one is using universal remotes" & would not set up the device. We had the feeling that he had no idea on how to do so. Our sound bar's volume changes on its own and our rear speakers are not working. Disappointed with this service UNLIKE past service we have received from Geek Squad
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech was on time but could not get the set up info to show on the tv. He then manually set up the system and it worked. The next time I used the theater system it was back to the original problem. I called him on his cell but he never returned the call. I am frustrated and disappointed and feel like I wasted $99. I think Best Buy Geek service owes me another visit.
No, I would not recommend this to a friendRated 2 out of 5 stars
Weak connection of internet and TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Need Geek squad back to repair poor connection/internet
No, I would not recommend this to a friendRated 2 out of 5 stars
Not very good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did not set up all of the fire sticks on all of the tvs. Only 1 of the 4 and they did not sync the mesh system to the wifi.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate you writing to us regarding your service! Having all of your TVs connected and your mesh system setup would definitely alleviate a lot of headache doing it yourself. We apologize if this service wasn't completed to your expectations. If you are still in need of support, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
No show.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technician called in sick on the day of the appointment. It was suggested to me that I reschedule for the following week and I agreed. I was supposed to be contacted regarding this appointment but was never contacted. No service has been provided to me.
I would recommend this to a friendRated 1 out of 5 stars
back-ordered....AFTER payed ion full
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ordered refrigerator mid-Jan partially based on scheduled delivery date of Feb 10th. After several delays, it is now "estimated" for mid-april. Of course they were happy to take my payment in full back in Jan.
I would recommend this to a friendRated 1 out of 5 stars
Smarter now !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The offer to get you in sounds great , the service is horrible . Total Tech customer , should be Total Tech Fool. Sign in then changes are made after the fact. Sad!!!!!!!!!! Bought a TV and Sound Bar and they don’t stay connected. Top dollar low quality . SAD!!!!!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Home theater projector never repaired
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Home theater projector never fixed; I called repeatedly and was told they would schedule someone to come dismount & send for service. This has not been scheduled & unit was never fixed. They do not seem capable of handling actual repairs. Will very likely need to go elsewhere.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is in reference to the ordeal that Geek Squad/Best Buy subjected to me in May 2022 (last month) about the appointment/s, you gave and did not honor your obligations. I have written to you about it at least 10 times. If you really care about it, you must fire your representatives who failed me. Brij Mohan
I would recommend this to a friendRated 1 out of 5 stars
No work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Price of service calls has increased since initial contract. Too expensive. Did not schedule call. Also, do not want to leave laptop at store to be serviced. Neither problem resolved.
No, I would not recommend this to a friendRated 2 out of 5 stars
No change
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Requested a troubleshooting geek to connect my bose wireless speakers. Spent $100 and the problem was not fixed. Disappointed with Best buy.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello Kikesan100 – I apologize that we weren’t able to get your speakers fixed for you under a troubleshooting visit. It is possible that the work that was needed fell outside of the scope of work for that service. Please call us at (800) GEEKSQUAD or (800) 433-5778 so we can go over this with you and see if we can help you out.
Rated 1 out of 5 stars
Poor showing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got an automated alert the day before of when the tech would be here. He never showed. I had to call to find out it was to be rescheduled. No heads up. No contact. Terrible service. We will see if they show up tomorrow…..the rescheduled date.
No, I would not recommend this to a friendRated 1 out of 5 stars
DISORGANIZED SCHEDULING
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst service. No organization, no communication among Customer Service and technicians. Talked with three techs, all had different instructions and issues to the one I called for???? Two called with different arrival times? Hard enough to get one, I had TWO! Polite as always.
No, I would not recommend this to a friendRated 1 out of 5 stars
They rescheduled appt without telling us
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They canceled the appointment without notifing us and rescheduled it for a week later. We then canceled the appointment and went to just buy a new tv, but after deciding on a brand we were told it would be 2 weeks for delivery. We went nest door to PC Richards and we got our new tv in 2 days.
No, I would not recommend this to a friend- Pros mentioned:Troubleshooting
Rated 1 out of 5 stars
He came out to fix my Sonos !!You said I need a ne
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You’re telling me I need a new one I called ABT They fixed it over the phone.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
nothing was accomplished
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I want nothing more than to cancel my geek squad membership. I have had nothing but wasted time and no results. It's sad .
No, I would not recommend this to a friend