Customer Ratings & Reviews

The help desks is awful. They need so much training each and everyone of them. However, the technicians were terrific and good at knowing how to make repairs. Because of the help desk I will not being buying at Best Buy Again.

The television was never repaired. I expected a return visit from Geek Squad. It never happened. The only alternative was to return to TV for a refund.

Geek squad never did show up they sent a contractor to install my TVs after a month and a half of being scheduled and rescheduled and scheduled and rescheduled. Very unhappy. Customer.

The agent complained about Best buy as a company. He then complained about what he percieved as more work then he he believed was needed. He ended up lraving with out doing anything to complete resetting up the home theater now 80% completed

Waited over hour on the phone to speak with someone Made an appt for troubleshooting my home computer. Got a call an hour before from a technician who was under the impression he was coming to install a television.

The agent had no idea how to help me. He was here a few minutes and told me my device was faulty. This was not true. It cost me for nothing.

Service call to my house. Two geek squad guys played with my TV for about 45 minutes and did not know what was wrong. I went to Best Buys and. Purchased another Hulu connector after being told by a friend that it would solve the problem and it did.

Scheduling is a nightmare!! Cannot get a set time. Only a 12-hour window. Cannot talk to anyone that knows anything. One person shows up when two are needed and that means another appt??? Seriously??

Worst service. Been told so many stories by Geek Squad and the Manager of Port Richey Store. Sound bar went out 3 times in 4 months. Now we need to wait to get fixed. So much for the extended warranty.

They were running 2 hours late. Didnt have time to adjust our sound. It was 7:30 when they left & still had an hour drive to get back to their store. Told us they would clean the screens on the 2 tv's but did not.

No one showed up. This has happened many times I can’t understand how this keeps happening. Unbelievable and no one apologizes or anything. Like it’s ok to keep missing appointments.

Couldn’t find the problem, so assumed my equipment was bad. Recommended I buy new equipment (which I foolishly did). That helped, but didn’t solve the problem. Still have a problem and I’m not sure that they helped at all. Spent $750 total and the problem persists. I’m pretty sure my original equipment still works, they just diagnosed wrong.

He didn't fix the problem. Subwoofer still on with no sound.

Geek squad rep was not able to fix the entire problem

things were not fixed and was rushed because tech didnt know what was going on and said the cause was the AVR receiver when the avr receiver worked perfectly fine.

Not really a troubleshoot. Came and tried to talk me out of getting it fixed. Hit the power button and talked about new TVs they have in store. Not a valuable service. I feel like it was a complete waste of my time.

Was trying to set an appointment with Geek Squad to have them come to my house to set up aSirius xm radio. The two people I talked to were not able to do this. I was on the phone for 20 minutes

These guys were clueless. It took a call to Ben Prevost to get someone out who knew what they were doing. Jason Scharder was out on 2/23 and addressed issues with the original installation. It got fixed, finally.

The problem has not been fixed. I spent over $100 and had two visits but all that was done is to say that it is Comcast's problem.

Did not solve the problem and gave completely different problrm diagnosis as the first visit which is now required a third troubleshooting onsite scheduled repair visit